011311 Singlewire InformaCast Office Ringer

Part Number: 011311

MSRP: $495.00

Each CyberData device comes with a Two-Year Warranty. Extended Warranty extends your warranty for an additional two years. Already have a CyberData device and want to add a Two-Year Warranty? Please click the link below to register your device first:

http://support.cyberdata.net/register.php


Now supporting Singlewire InformaCast® notification messaging as well as a true SIP endpoint, the Singlewire InformaCast® Office Ringer is a Power-over-Ethernet (PoE 802.3af) and Voice-over-IP (VoIP) notification device that easily connects into existing local area networks (LANs) with a single cable connection.
  • Optional red/green/blue/white strobe kit connection available (part number 011288)
  • Now with enhanced acoustic echo canceler
  • InformaCast® compliant
  • InformaCast® resiliency protocol
  • Capable of receiving SingleWire Informacast, SIP and Multicast messages
  • Plays audio from Multicast
  • PoE 802.3af enabled (Power-over-Ethernet)
  • SIP compliant
  • Full-duplex voice operation
  • Now supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Network web management and firmware download
  • Network adjustable speaker volume
  • Concurrent SIP and multicast paging
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • Downloadable alert, ringtones and callout messages
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible and InformaCast v4.0 and later
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply
Speaker Output 2 Watts Peak Power
On-Board Relay 1A at 30 VDC
Operating Temperature -10 degrees C to 50 degrees C (14 degrees F to 122 degrees F)
Payload Types G711 A-Law and u-Law, G.722
Dimensions Length: 4.53 inches [115 mm], Width: 2.14 inches [54.3 mm], Height: 4.53 inches [115 mm]
Weight / Boxed Weight 1.0 lbs. (0.45 kg) / 2.0 lbs. (0.90 kg)
Compliance SPEC:CE; EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive – EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
Warranty 2 years limited
Part Number 011311
How do I upgrade my firmware?

Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

The relay does not work. How do I fix this?

If the relay test button is working, the problem may result from interfacing with the IP phone where the DTMF tone is generated. To resolve this problem, please verify that the DTMF tone on the phone is set to out-of-band.

I was able to register your device with our SIP server, but when I tried to enter a DTMF tone there was no function.

Make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).

After a period of time, my device stops working or is unreachable.

This is a common problem when the re-registration time value is not set correctly. On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server.

On an Asterisk-based VoIP SIP PBX system, the CyberData SIP Device status is "Busy" or ?Unreachable.

In the PBX setup page for the extension of the CyberData device, find the Qualify= value and change it to NO. If the Qualify= value requires a numeric value, then change it to 0. Note that on some Asterisk systems (such as Intuitive Voice) this value is called the Heartbeat= value. Set the Heartbeat= value to NO, and then save the settings. Also, on the product's SIP Setup page, make sure that the Register Expiration (minutes) setting is set to less than 6 minutes (5 minutes is good) because it needs to be a value less than the Asterisk default value of 6 minutes. Save the settings after changing the Register Expiration (minutes) setting.

What type of audio files can be uploaded into the Office Ringer?

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz. You can use the free utility 'Audacity' (http://audacity.sourceforge.net/) to convert audio files into a format the device can recognize. When you export an audio file with this program, you can save the output as "WAV (Microsoft) signed 16 bit PCM."

Where can I specify the name of the device?

You can enter the desired device name (such as ?Door Intercom? [up to 25 Characters]) into the Extension ID field on the SIP Config web page.

On the V2 products, what happens during a firmware upload if the process gets corrupted?

To guard against failed firmware upgrades, units shipped from CyberData with v5.1.2 feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature. The Intercom will store the "TFTP Server IP" and "New Filename" entered on the "Update Firmware" web page. If, during the boot process, the Intercom is unable to boot the firmware, it will attempt to download the stored image from the stored TFTP server.

I see in the electrical connection diagram in the Users Guide that there is a High PIV Ultra Fast switching diode. Do I need it, and if so do you have a source?

This High PIV Ultra Fast switching diode prevents CEMF kick back from an intermediary relay coil when power is cut and the coil field collapses. You could use an On-Semi MUR105 diode.

We have the Cisco 3550 switch and it looks like the unit is not able to negotiate the power with the switch. It keeps cycling over and over.

This happens because with default settings, the switch port is resetting power too quickly. Therefore, on the 3550 switch, on the switch port that the unit is attached to, please try adding the following CLI command: power inline delay shutdown 20 initial 300. That should keep power supplied until the unit can boot up all the way.

The CyberData device connected to a Dell Powerconnect 3524P or 3548P port did not stay linked up. The device comes up, and then it goes down, and then it comes up cycling.

If connected to a Linksys SRW208MP switch, the CyberData device stays up. Pantel, Cisco, or Linksys PoE endpoints all work on the Dell Powerconnect 3524P. A user tried hard coding the switch speed/duplex and tried four different Dell Powerconnect 3524P switches. Check to make sure the Dell Powerconnect 3524P has flow control enabled on the port for the CyberData device to power up properly. According to Dell: Flow Control Support (IEEE 802.3X): Flow control enables lower speed devices to communicate with higher speed devices by requesting that the higher speed device refrains from sending packets. Transmissions are temporarily halted to prevent buffer overflows. For information on configuring Flow Control for ports or LAGs, see "Defining Port Configuration" or "Defining LAG Parameters" in the Dell PowerConnect 35xx Systems User's Guide.

I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch.

The cables or switch ports that you are connecting to are set in switch or hub mode instead of endpoint stations. The MDIX setting needs to be changed to MDI since our VoIP products are end stations. From the Cisco SLM 224P User Guide:

Change to MDI: MDI/MDIX displays the Media Dependent Interface (MDI) / Media Dependent Interface with Crossover (MDIX) status on the port. Hubs and switches are deliberately wired the opposite of the way end stations are wired, so that when a hub or switch is connected to an end station, a straight through Ethernet cable can be used, and the pairs are matched up properly. When two hubs or switches are connected to each other, or two end stations are connected to each other, a crossover cable is used to ensure that the correct pairs are connected. The possible field values are: MDIX

Use for hubs and switches. MDI Use for end stations.
I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

I have registered the device on Cisco Call Manager but am unable to register the device's Nightringer using the device's MAC address. How do I configure two extensions on Call Manager for the device?

Create a second directory number and user for the Nightringer extension. You may need to fudge a digit of the MAC Address so that Call Manager allows you to associate it to the new user. Be sure this MAC address does not match any other CyberData devices on your network.

I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It's important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400.


Typical Installation

Intercom to Auxiliary RGB Strobe Kit Connections

Intercom to SIP RGB Strobe Connections

Connections

Remote Switch Connection

Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.

Connecting to inductive type loads (Door Strike Intermediate Relay Module)
We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).

Connecting to inductive type loads (Networked Dual Door Strike Relay)
We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).

Wall Mounting

Flush Mounting

Description

Now supporting Singlewire InformaCast® notification messaging as well as a true SIP endpoint, the Singlewire InformaCast® Office Ringer is a Power-over-Ethernet (PoE 802.3af) and Voice-over-IP (VoIP) notification device that easily connects into existing local area networks (LANs) with a single cable connection.

Features

  • Optional red/green/blue/white strobe kit connection available (part number 011288)
  • Now with enhanced acoustic echo canceler
  • InformaCast® compliant
  • InformaCast® resiliency protocol
  • Capable of receiving SingleWire Informacast, SIP and Multicast messages
  • Plays audio from Multicast
  • PoE 802.3af enabled (Power-over-Ethernet)
  • SIP compliant
  • Full-duplex voice operation
  • Now supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Network web management and firmware download
  • Network adjustable speaker volume
  • Concurrent SIP and multicast paging
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • Downloadable alert, ringtones and callout messages

Specs

Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible and InformaCast v4.0 and later
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply
Speaker Output 2 Watts Peak Power
On-Board Relay 1A at 30 VDC
Operating Temperature -10 degrees C to 50 degrees C (14 degrees F to 122 degrees F)
Payload Types G711 A-Law and u-Law, G.722
Dimensions Length: 4.53 inches [115 mm], Width: 2.14 inches [54.3 mm], Height: 4.53 inches [115 mm]
Weight / Boxed Weight 1.0 lbs. (0.45 kg) / 2.0 lbs. (0.90 kg)
Compliance SPEC:CE; EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive – EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
Warranty 2 years limited
Part Number 011311

FAQs

How do I upgrade my firmware?

Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

The relay does not work. How do I fix this?

If the relay test button is working, the problem may result from interfacing with the IP phone where the DTMF tone is generated. To resolve this problem, please verify that the DTMF tone on the phone is set to out-of-band.

I was able to register your device with our SIP server, but when I tried to enter a DTMF tone there was no function.

Make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).

After a period of time, my device stops working or is unreachable.

This is a common problem when the re-registration time value is not set correctly. On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server.

On an Asterisk-based VoIP SIP PBX system, the CyberData SIP Device status is "Busy" or ?Unreachable.

In the PBX setup page for the extension of the CyberData device, find the Qualify= value and change it to NO. If the Qualify= value requires a numeric value, then change it to 0. Note that on some Asterisk systems (such as Intuitive Voice) this value is called the Heartbeat= value. Set the Heartbeat= value to NO, and then save the settings. Also, on the product's SIP Setup page, make sure that the Register Expiration (minutes) setting is set to less than 6 minutes (5 minutes is good) because it needs to be a value less than the Asterisk default value of 6 minutes. Save the settings after changing the Register Expiration (minutes) setting.

What type of audio files can be uploaded into the Office Ringer?

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz. You can use the free utility 'Audacity' (http://audacity.sourceforge.net/) to convert audio files into a format the device can recognize. When you export an audio file with this program, you can save the output as "WAV (Microsoft) signed 16 bit PCM."

Where can I specify the name of the device?

You can enter the desired device name (such as ?Door Intercom? [up to 25 Characters]) into the Extension ID field on the SIP Config web page.

On the V2 products, what happens during a firmware upload if the process gets corrupted?

To guard against failed firmware upgrades, units shipped from CyberData with v5.1.2 feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature. The Intercom will store the "TFTP Server IP" and "New Filename" entered on the "Update Firmware" web page. If, during the boot process, the Intercom is unable to boot the firmware, it will attempt to download the stored image from the stored TFTP server.

I see in the electrical connection diagram in the Users Guide that there is a High PIV Ultra Fast switching diode. Do I need it, and if so do you have a source?

This High PIV Ultra Fast switching diode prevents CEMF kick back from an intermediary relay coil when power is cut and the coil field collapses. You could use an On-Semi MUR105 diode.

We have the Cisco 3550 switch and it looks like the unit is not able to negotiate the power with the switch. It keeps cycling over and over.

This happens because with default settings, the switch port is resetting power too quickly. Therefore, on the 3550 switch, on the switch port that the unit is attached to, please try adding the following CLI command: power inline delay shutdown 20 initial 300. That should keep power supplied until the unit can boot up all the way.

The CyberData device connected to a Dell Powerconnect 3524P or 3548P port did not stay linked up. The device comes up, and then it goes down, and then it comes up cycling.

If connected to a Linksys SRW208MP switch, the CyberData device stays up. Pantel, Cisco, or Linksys PoE endpoints all work on the Dell Powerconnect 3524P. A user tried hard coding the switch speed/duplex and tried four different Dell Powerconnect 3524P switches. Check to make sure the Dell Powerconnect 3524P has flow control enabled on the port for the CyberData device to power up properly. According to Dell: Flow Control Support (IEEE 802.3X): Flow control enables lower speed devices to communicate with higher speed devices by requesting that the higher speed device refrains from sending packets. Transmissions are temporarily halted to prevent buffer overflows. For information on configuring Flow Control for ports or LAGs, see "Defining Port Configuration" or "Defining LAG Parameters" in the Dell PowerConnect 35xx Systems User's Guide.

I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch.

The cables or switch ports that you are connecting to are set in switch or hub mode instead of endpoint stations. The MDIX setting needs to be changed to MDI since our VoIP products are end stations. From the Cisco SLM 224P User Guide:

Change to MDI: MDI/MDIX displays the Media Dependent Interface (MDI) / Media Dependent Interface with Crossover (MDIX) status on the port. Hubs and switches are deliberately wired the opposite of the way end stations are wired, so that when a hub or switch is connected to an end station, a straight through Ethernet cable can be used, and the pairs are matched up properly. When two hubs or switches are connected to each other, or two end stations are connected to each other, a crossover cable is used to ensure that the correct pairs are connected. The possible field values are: MDIX

Use for hubs and switches. MDI Use for end stations.
I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

I have registered the device on Cisco Call Manager but am unable to register the device's Nightringer using the device's MAC address. How do I configure two extensions on Call Manager for the device?

Create a second directory number and user for the Nightringer extension. You may need to fudge a digit of the MAC Address so that Call Manager allows you to associate it to the new user. Be sure this MAC address does not match any other CyberData devices on your network.

I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It's important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400.

Installation


Typical Installation

Intercom to Auxiliary RGB Strobe Kit Connections

Intercom to SIP RGB Strobe Connections

Connections

Remote Switch Connection

Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.

Connecting to inductive type loads (Door Strike Intermediate Relay Module)
We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).

Connecting to inductive type loads (Networked Dual Door Strike Relay)
We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).

Wall Mounting

Flush Mounting

Downloads