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Warranty & RMA Returns

 Warranty & RMA Returns Within Warranty

CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail Within Warranty, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

Warranty & RMA Returns Outside of Warranty

Damages due to improper installation, modification, or abuse during the warranty period are considered out of warranty and charged accordingly. If the product fails outside the warranty period, a flat-rate repair charge applies.

A device is deemed out of warranty if it's over two years old or damaged due to human error. If an out-of-warranty device can't be repaired, a replacement unit is available at the purchase cost with proof of purchase.
 CyberData shall not under any circumstances be liable to any person for any special, incidental, indirect, or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if CyberData is informed in advance of the possibility of such damages.

If service is required, you must contact CyberData Technical Support at 831-373-2601, x333 to open a ticket prior to returning any products to CyberData. You can also open up a ticket here.

Further Details on our Warranty, RMA, and Spare in the Air policies can be found here.