011233 SIP Paging Adapter

Part Number: 011233

MSRP: $403.00

Each CyberData device comes with a Two-Year Warranty. Extended Warranty extends your warranty for an additional two years. Already have a CyberData device and want to add a Two-Year Warranty? Please click the link below to register your device first:

http://support.cyberdata.net/register.php


The CyberData SIP Paging Adapter is a VoIP endpoint that interfaces analog paging systems with SIP and Multicast-based audio sources. The SPA (SIP Paging Adapter) can be configured to support two separate SIP extensions. SIP extension one passes audio through to the analog output spoken from the caller's handset. When called, SIP extension two plays a bell audio that can be used as a night ringer when configured in a night ring group. The SPA supports up to 9 user-loadable messages that can be played by a DTMF command. The SPA supports a line-level input for playing background music.

Can receive pages directly from Polycom phones

  • Two SIP extensions (Note: One of these extensions is a dedicated "night ringer," which is not capable of answering a call, and will only play a stored message while the call is ringing.)
  • Voice prompt pass code and page control
  • 9 user-uploadable page messages
  • 10 channel prioritized Multicast ports
  • Page to Polycom phones
  • HTTP Web Interface and setup
  • G711 A-Law and u-Law, G.722 codecs
  • Built-in diagnostics
  • 10k Ohm input for background music
  • 600 Ohm Balanced audio out
  • Unbalanced Line-Out
  • Remote amp fault sensor
  • DTMF and programmatic controlled Relay
  • Delayed page support
  • DTMF pass-through
  • Cisco SRST
  • 10/100 802.3af PoE
Protocol SIP RFC 3261 Compatible
Ethernet I/F 10/100 Mbps
Power Input PoE 802.3af or 48VDC
Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
Humidity 5-95%, non-condensing
Payload Types G711 A-Law and u-Law, G.722
Page Port Output Balanced 600 Ohm 5VPP
RCA Input Signal Amplitude 2.0 VPP maximum
RCA Input Impedance 10k Ohm
RCA Output Signal Amplitudes 2.0 VPP maximum
RCA Output Level +2dBm nominal
RCA Output Total Harmonic Distortion 0.5% maximum
RCA Output Impedance 10k Ohm
Dimensions Length: 6.11 inches [155.19 mm], Width: 4.05 inches [102.87 mm], Height: 1.15 inches [29.21 mm]
Boxed Weight 1.8 lbs.
Compliance UL 62368-1, RoHS Compliant, FCC; Part 15 Class A, IEEE 802.3 Compliant; Reference Number for UL: E129569 Vol 4 Sec 1
Warranty 2 years limited
Part Number 011233
How do I update my firmware?

Check to see if your current firmware is the latest version before attempting to update. Download the latest version firmware which includes the Update Firmware Utility. To upload the firmware from your PC, see your Operations Guide.

What IP phones do you recommend for setting up a Peer to Peer with this device?
Are you able to traverse the NAT with your IP paging products?

Our IP paging products are programmed to traverse the NAT using Session Border Controllers (SBCs) of the VoIP hosting company or service provider. The SBCs act as an outbound proxy and manage the SIP traffic between the SIP server and the SIP endpoint behind the NAT.

I was able to register your device with our SIP server, but when I tried to enter a DTMF tone there was no function.

Make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).

After a period of time, my device stops working or is unreachable.

This is a common problem when the re-registration time value is not set correctly. On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server.

On an Asterisk-based VoIP SIP PBX system, the CyberData SIP Device status is "Busy" or "Unreachable."

In the PBX setup page for the extension of the CyberData device, find the Qualify= value and change it to NO. If the Qualify= value requires a numeric value, then change it to 0. Note that on some Asterisk systems (such as Intuitive Voice) this value is called the Heartbeat= value. Set the Heartbeat= value to NO, and then save the settings. Also, on the product's SIP Setup page, make sure that the Register Expiration (minutes) setting is set to less than 6 minutes (5 minutes is good) because it needs to be a value less than the Asterisk default value of 6 minutes. Save the settings after changing the Register Expiration (minutes) setting.

If I wanted to power the device by using the auxiliary power connector, what type of power supply do I need?

The power connection requires a +48v 380mA (min) power brick. The connector is 2.5mm with a positive center. Cisco's CP-PWR-CUBE-3 power brick is approved.

I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch.

The cables or switch ports that you are connecting to are set in switch or hub mode instead of endpoint stations. The MDIX setting needs to be changed to MDI since our VoIP products are end stations. From the Cisco SLM 224P User Guide: Change to MDI: MDI/MDIX displays the Media Dependent Interface (MDI) / Media Dependent Interface with Crossover (MDIX) status on the port. Hubs and switches are deliberately wired the opposite of the way end stations are wired, so that when a hub or switch is connected to an end station, a straight through Ethernet cable can be used, and the pairs are matched up properly. When two hubs or switches are connected to each other, or two end stations are connected to each other, a crossover cable is used to ensure that the correct pairs are connected. The possible field values are: MDIX. Use for hubs and switches. MDI Use for end stations.

I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

We have registered the device on Cisco Call Manager but are unable to register the device's Nightringer using the device's MAC address. How do I configure two extensions on Call Manager for the device?

Create a second directory number and user for the Nightringer extension. You may need to fudge a digit of the MAC Address so that Call Manager allows you to associate it to the new user. Be sure this MAC address does not match any other CyberData devices on your network.

I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It's important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400.

I?ve connected the SIP Paging Adapter to a third party analog device for paging zone access to analog speakers. I am getting terrible feedback from the speakers when I page. How can I avoid the feedback?

Generally, loud feedback can occur when you use a phone to page in the same area where a speaker is installed. It is best to isolate the phones used to make pages from areas where speakers are installed to prevent feedback. Or, you could implement a Valcom V-9964 Feedback Eliminator between the SIP Paging Adapter and the Valcom V-2006A Six Zone Page Control Unit, for example. Please be advised it is NOT possible to pass DTMF tones through the SIP Paging Adapter when Buffer SIP Calls is enabled on the SIP configuration page of the web interface. Enabling Buffer SIP Calls to eliminate feedback is a working solution for installations where DTMF tones are not required by the Page Port input for zone access.


Typical Confiuration

Connections

Serial Number begins with 2330xxxxx

Documentation
Description Date
PDF Datasheet DATE: 6/21/18
PDF Quick Start Guide DATE: 9/11/13
PDF Quick-Reference Placemat DATE: 3/4/14
PDF Operations Guide (firmware version 7.3.0) DATE: 5/27/15
PDF Operations Guide (firmware version 7.2.1) DATE:10/8/14
PDF Operations Guide (firmware version 7.0.1) DATE: 7/8/14
PDF Operations Guide (firmware version 6.1.0) DATE:11/12/13
PDF Polycom Multicast Diagram DATE: 3/10/15
Firmware, Drivers & Utilities
ZIP Firmware 7.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 3/13/15
ZIP Firmware 7.2.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 9/3/14
ZIP Firmware 7.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 11/7/13
ZIP Firmware 7.0.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 9/11/13
ZIP Firmware 6.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 4/30/13
ZIP Firmware 6.0.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 4/12/13
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Serial Number begins with 2331xxxxx

Documentation
Description Date
PDF Datasheet DATE: 6/21/18
PDF Quick Start Guide DATE: 2/8/18
PDF Quick-Reference Placemat DATE: 2/15/18
PDF Operations Guide (firmware version 11.6.0) DATE: 7/20/18
PDF Operations Guide (firmware version 11.5.2) DATE: 2/9/16
PDF Polycom Multicast Diagram DATE: 3/10/15
Firmware, Drivers & Utilities
ZIP Firmware 11.7.2, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 8/2/17
ZIP Firmware 11.6.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 4/18/16
ZIP Firmware 11.6.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:3/11/16
ZIP Firmware 11.5.5, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 1/26/16
ZIP Firmware 11.5.2, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/19/2016
ZIP Firmware 8.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 6/30/15
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Description

The CyberData SIP Paging Adapter is a VoIP endpoint that interfaces analog paging systems with SIP and Multicast-based audio sources. The SPA (SIP Paging Adapter) can be configured to support two separate SIP extensions. SIP extension one passes audio through to the analog output spoken from the caller's handset. When called, SIP extension two plays a bell audio that can be used as a night ringer when configured in a night ring group. The SPA supports up to 9 user-loadable messages that can be played by a DTMF command. The SPA supports a line-level input for playing background music.

Can receive pages directly from Polycom phones

Features

  • Two SIP extensions (Note: One of these extensions is a dedicated "night ringer," which is not capable of answering a call, and will only play a stored message while the call is ringing.)
  • Voice prompt pass code and page control
  • 9 user-uploadable page messages
  • 10 channel prioritized Multicast ports
  • Page to Polycom phones
  • HTTP Web Interface and setup
  • G711 A-Law and u-Law, G.722 codecs
  • Built-in diagnostics
  • 10k Ohm input for background music
  • 600 Ohm Balanced audio out
  • Unbalanced Line-Out
  • Remote amp fault sensor
  • DTMF and programmatic controlled Relay
  • Delayed page support
  • DTMF pass-through
  • Cisco SRST
  • 10/100 802.3af PoE

Specs

Protocol SIP RFC 3261 Compatible
Ethernet I/F 10/100 Mbps
Power Input PoE 802.3af or 48VDC
Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
Humidity 5-95%, non-condensing
Payload Types G711 A-Law and u-Law, G.722
Page Port Output Balanced 600 Ohm 5VPP
RCA Input Signal Amplitude 2.0 VPP maximum
RCA Input Impedance 10k Ohm
RCA Output Signal Amplitudes 2.0 VPP maximum
RCA Output Level +2dBm nominal
RCA Output Total Harmonic Distortion 0.5% maximum
RCA Output Impedance 10k Ohm
Dimensions Length: 6.11 inches [155.19 mm], Width: 4.05 inches [102.87 mm], Height: 1.15 inches [29.21 mm]
Boxed Weight 1.8 lbs.
Compliance UL 62368-1, RoHS Compliant, FCC; Part 15 Class A, IEEE 802.3 Compliant; Reference Number for UL: E129569 Vol 4 Sec 1
Warranty 2 years limited
Part Number 011233

FAQs

How do I update my firmware?

Check to see if your current firmware is the latest version before attempting to update. Download the latest version firmware which includes the Update Firmware Utility. To upload the firmware from your PC, see your Operations Guide.

What IP phones do you recommend for setting up a Peer to Peer with this device?
Are you able to traverse the NAT with your IP paging products?

Our IP paging products are programmed to traverse the NAT using Session Border Controllers (SBCs) of the VoIP hosting company or service provider. The SBCs act as an outbound proxy and manage the SIP traffic between the SIP server and the SIP endpoint behind the NAT.

I was able to register your device with our SIP server, but when I tried to enter a DTMF tone there was no function.

Make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).

After a period of time, my device stops working or is unreachable.

This is a common problem when the re-registration time value is not set correctly. On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server.

On an Asterisk-based VoIP SIP PBX system, the CyberData SIP Device status is "Busy" or "Unreachable."

In the PBX setup page for the extension of the CyberData device, find the Qualify= value and change it to NO. If the Qualify= value requires a numeric value, then change it to 0. Note that on some Asterisk systems (such as Intuitive Voice) this value is called the Heartbeat= value. Set the Heartbeat= value to NO, and then save the settings. Also, on the product's SIP Setup page, make sure that the Register Expiration (minutes) setting is set to less than 6 minutes (5 minutes is good) because it needs to be a value less than the Asterisk default value of 6 minutes. Save the settings after changing the Register Expiration (minutes) setting.

If I wanted to power the device by using the auxiliary power connector, what type of power supply do I need?

The power connection requires a +48v 380mA (min) power brick. The connector is 2.5mm with a positive center. Cisco's CP-PWR-CUBE-3 power brick is approved.

I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch.

The cables or switch ports that you are connecting to are set in switch or hub mode instead of endpoint stations. The MDIX setting needs to be changed to MDI since our VoIP products are end stations. From the Cisco SLM 224P User Guide: Change to MDI: MDI/MDIX displays the Media Dependent Interface (MDI) / Media Dependent Interface with Crossover (MDIX) status on the port. Hubs and switches are deliberately wired the opposite of the way end stations are wired, so that when a hub or switch is connected to an end station, a straight through Ethernet cable can be used, and the pairs are matched up properly. When two hubs or switches are connected to each other, or two end stations are connected to each other, a crossover cable is used to ensure that the correct pairs are connected. The possible field values are: MDIX. Use for hubs and switches. MDI Use for end stations.

I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

We have registered the device on Cisco Call Manager but are unable to register the device's Nightringer using the device's MAC address. How do I configure two extensions on Call Manager for the device?

Create a second directory number and user for the Nightringer extension. You may need to fudge a digit of the MAC Address so that Call Manager allows you to associate it to the new user. Be sure this MAC address does not match any other CyberData devices on your network.

I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It's important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400.

I?ve connected the SIP Paging Adapter to a third party analog device for paging zone access to analog speakers. I am getting terrible feedback from the speakers when I page. How can I avoid the feedback?

Generally, loud feedback can occur when you use a phone to page in the same area where a speaker is installed. It is best to isolate the phones used to make pages from areas where speakers are installed to prevent feedback. Or, you could implement a Valcom V-9964 Feedback Eliminator between the SIP Paging Adapter and the Valcom V-2006A Six Zone Page Control Unit, for example. Please be advised it is NOT possible to pass DTMF tones through the SIP Paging Adapter when Buffer SIP Calls is enabled on the SIP configuration page of the web interface. Enabling Buffer SIP Calls to eliminate feedback is a working solution for installations where DTMF tones are not required by the Page Port input for zone access.

Installation


Typical Confiuration

Connections

Downloads

Serial Number begins with 2330xxxxx

Documentation
Description Date
PDF Datasheet DATE: 6/21/18
PDF Quick Start Guide DATE: 9/11/13
PDF Quick-Reference Placemat DATE: 3/4/14
PDF Operations Guide (firmware version 7.3.0) DATE: 5/27/15
PDF Operations Guide (firmware version 7.2.1) DATE:10/8/14
PDF Operations Guide (firmware version 7.0.1) DATE: 7/8/14
PDF Operations Guide (firmware version 6.1.0) DATE:11/12/13
PDF Polycom Multicast Diagram DATE: 3/10/15
Firmware, Drivers & Utilities
ZIP Firmware 7.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 3/13/15
ZIP Firmware 7.2.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 9/3/14
ZIP Firmware 7.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 11/7/13
ZIP Firmware 7.0.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 9/11/13
ZIP Firmware 6.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 4/30/13
ZIP Firmware 6.0.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 4/12/13
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Serial Number begins with 2331xxxxx

Documentation
Description Date
PDF Datasheet DATE: 6/21/18
PDF Quick Start Guide DATE: 2/8/18
PDF Quick-Reference Placemat DATE: 2/15/18
PDF Operations Guide (firmware version 11.6.0) DATE: 7/20/18
PDF Operations Guide (firmware version 11.5.2) DATE: 2/9/16
PDF Polycom Multicast Diagram DATE: 3/10/15
Firmware, Drivers & Utilities
ZIP Firmware 11.7.2, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 8/2/17
ZIP Firmware 11.6.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 4/18/16
ZIP Firmware 11.6.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:3/11/16
ZIP Firmware 11.5.5, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 1/26/16
ZIP Firmware 11.5.2, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/19/2016
ZIP Firmware 8.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE: 6/30/15
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.