011214 SIP Outdoor Intercom with Keypad

Part Number: 011214

MSRP: $629.00

Each CyberData device comes with a Two-Year Warranty. Extended Warranty extends your warranty for an additional two years. Already have a CyberData device and want to add a Two-Year Warranty? Please click the link below to register your device first:

http://support.cyberdata.net/register.php


Our extensive line of Indoor and Outdoor SIP-enabled Intercoms delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages and shipyards and so much more.
  • Now Supports 500 Access Codes
  • Optional red/green/blue/white strobe kit connection available (part number 011288)
  • Integrates with Network Dual Door Strike Relay Module (part number 011375) and Door Strike Relay Module (part number 011269)
  • Now with enhanced acoustic echo canceler
  • PoE 802.3af enabled (Power-over-Ethernet)
  • 12-key keypad with backlight
  • Programmable speed dial
  • SIP compliant
  • Full-duplex voice operation
  • Now supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Optional weather shroud for even greater weather protection
  • Network web management and firmware download
  • Network adjustable speaker volume
  • Concurrent SIP and multicast paging
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • Downloadable alert, ringtones and callout messages
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply
Speaker Output 2 Watts Peak Power
On-Board Relay 1A at 30 VDC
Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
Humidity 5-95%, non-condensing
Storage Temperature -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F)
Storage Altitude Up to 15,000 ft. (4573 m)
Payload Types G711 A-Law and u-Law, G.722
Dimensions Length: 7.480 inch [190 mm], Width: 2.284 inch [58 mm], Height: 5.118 inch [130 mm]
Weight / Boxed Weight 2.8 lbs. (1.27 kg) / 4.0 lbs. (1.81 kg). Weather Shroud is 1.2 lbs. (0.54 kg)
Compliance CE; EMC Directive - Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
IP Rating IP65
Warranty 2 years limited
Part Number 011214 (011215 Weather Shroud sold separately)
How do I upgrade my firmware?

Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

What IP phones do you recommend for setting up a Peer to Peer with this device?
The relay does not work. How do I fix this?

If the relay test button is working, the problem may result from interfacing with the IP phone where the DTMF tone is generated. To resolve this problem, please verify that the DTMF tone on the phone is set to out-of-band.

I was able to register your device with our SIP server, but when I tried to enter a DTMF tone there was no function.

Make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).

After a period of time, my device stops working or is unreachable.

This is a common problem when the re-registration time value is not set correctly. On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server.

On an Asterisk-based VoIP SIP PBX system, the CyberData SIP Device status is "Busy" or "Unreachable."

In the PBX setup page for the extension of the CyberData device, find the Qualify= value and change it to NO. If the Qualify= value requires a numeric value, then change it to 0. Note that on some Asterisk systems (such as Intuitive Voice) this value is called the Heartbeat= value. Set the Heartbeat= value to NO, and then save the settings. Also, on the product's SIP Setup page, make sure that the Register Expiration (minutes) setting is set to less than 6 minutes (5 minutes is good) because it needs to be a value less than the Asterisk default value of 6 minutes. Save the settings after changing the Register Expiration (minutes) setting.

What type of audio files can be uploaded into the intercom?

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz. You can use the free utility 'Audacity' (http://audacity.sourceforge.net/) to convert audio files into a format the device can recognize. When you export an audio file with this program, you can save the output as "WAV (Microsoft) signed 16 bit PCM."

Where can I specify the name of the device?

You can enter the desired device name (such as ?Door Intercom? [up to 25 Characters]) into the Extension ID field on the SIP Config web page.

On the V2 products, what happens during a firmware upload if the process gets corrupted?

To guard against failed firmware upgrades, units shipped from CyberData with v5.1.2 feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature. The Intercom will store the "TFTP Server IP" and "New Filename" entered on the "Update Firmware" web page. If, during the boot process, the Intercom is unable to boot the firmware, it will attempt to download the stored image from the stored TFTP server.

I see in the electrical connection diagram in the Users Guide that there is a High PIV Ultra Fast switching diode. Do I need it, and if so do you have a source?

This High PIV Ultra Fast switching diode prevents CEMF kick back from an intermediary relay coil when power is cut and the coil field collapses. You could use an On-Semi MUR105 diode.

We have the Cisco 3550 switch and it looks like the unit is not able to negotiate the power with the switch. It keeps cycling over and over.

This happens because with default settings, the switch port is resetting power too quickly. Therefore, on the 3550 switch, on the switch port that the unit is attached to, please try adding the following CLI command: power inline delay shutdown 20 initial 300. That should keep power supplied until the unit can boot up all the way.

The CyberData device connected to a Dell Powerconnect 3524P or 3548P port did not stay linked up. The device comes up, and then it goes down, and then it comes up cycling.

If connected to a Linksys SRW208MP switch, the CyberData device stays up. Pantel, Cisco, or Linksys PoE endpoints all work on the Dell Powerconnect 3524P. A user tried hard coding the switch speed/duplex and tried four different Dell Powerconnect 3524P switches. Check to make sure the Dell Powerconnect 3524P has flow control enabled on the port for the CyberData device to power up properly. According to Dell: Flow Control Support (IEEE 802.3X): Flow control enables lower speed devices to communicate with higher speed devices by requesting that the higher speed device refrains from sending packets. Transmissions are temporarily halted to prevent buffer overflows. For information on configuring Flow Control for ports or LAGs, see "Defining Port Configuration" or "Defining LAG Parameters" in the Dell PowerConnect 35xx Systems User's Guide.

I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch.

The cables or switch ports that you are connecting to are set in switch or hub mode instead of endpoint stations. The MDIX setting needs to be changed to MDI since our VoIP products are end stations. From the Cisco SLM 224P User Guide:

Change to MDI: MDI/MDIX displays the Media Dependent Interface (MDI) / Media Dependent Interface with Crossover (MDIX) status on the port. Hubs and switches are deliberately wired the opposite of the way end stations are wired, so that when a hub or switch is connected to an end station, a straight through Ethernet cable can be used, and the pairs are matched up properly. When two hubs or switches are connected to each other, or two end stations are connected to each other, a crossover cable is used to ensure that the correct pairs are connected. The possible field values are: MDIX

Use for hubs and switches. MDI Use for end stations.

I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

I am trying to upgrade from firmware version 4.0.0 to 6.1.0. The filename field does not allow enough characters for the full firmware file name. How do I complete the upgrade from this firmware version?

The filename can be shortened but must include "uImage" in the filename. Be sure to note that uImage has an "I" and not a "1".

I have registered the device on Cisco Call Manager but am unable to register the device's Nightringer using the device's MAC address. How do I configure two extensions on Call Manager for the device?

Create a second directory number and user for the Nightringer extension. You may need to fudge a digit of the MAC Address so that Call Manager allows you to associate it to the new user. Be sure this MAC address does not match any other CyberData devices on your network.

I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It's important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400.

How loud is the speaker on the Intercom?

The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.

I discovered water corrosion damage inside of the Intercom box. How did this happen?

Please read the Intercom Installation Errors document to identify any possible installation errors.

I mounted the VoIP Intercom at an outside truck loading area, but the voice of the person speaking into the Intercom sounds "chopped up" at the designated IP phone. How can I improve the sound coming from the Intercom?

Even though the Adaptive Full Duplex mode of the VoIP Intercom compensates for some ambient noise, it cannot overcome the noise of trucks, cars, or other high noise sources near the Intercom in an outdoor environment. Some of the issue can be improved by mounting the Intercom at a location that shields and directs the sound to and from the user (such as a tube or recessed housing). Alternatively, a Push-to-Talk firmware upgrade can be installed. Contact CyberData Technical Support for help.

I upgraded the firmware to version 6.x.x, but Push-to-Talk does not function.

Push-to-Talk is only available with firmware version 6.0.1 or later. To confirm if an Intercom supports Push-to-Talk, check the revision letter of the CyberData 02 part number, which is located underneath the 01 part number. The 02 part number refers to the hardware version. If the 02 revision letter is A or B, then the Intercom will not support Push-to-Talk. If the 02 revision letter is C or D, then the Intercom will support Push-to-Talk.

When I press the call button, a static discharge to the button causes the intercom to lock up and lose connectivity and then reboot. When the intercom reboots, it never establishes a link until PoE (power over ethernet) is removed and re-established. What should I do to prevent this from happening?

Be sure to refer to the Installation Quick Reference Guide for wall mounting or gang box mounting installation options. The intercom must be electrically grounded. This will prevent static electricity from interfering with the intercom operation or damaging the unit.


Typical Installation: Door Entry/Access Control

Typical Installation: SIP RGB Strobe or Auxiliary RGB Strobe

Intercom to Auxiliary RGB Strobe Connections

Intercom to SIP RGB Strobe Connections

Connections

Remote Switch Connection

Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)

This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.

Connecting to inductive type loads (Door Strike Intermediate Relay Module)
We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).

Connecting to inductive type loads (Networked Dual Door Strike Relay)
We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).

Wall Mounting

Flush Mounting

Gooseneck Mounting

802.3at Compliant Ethernet Switch Please back up your configuration before uploading this firmware, and restore factory defaults after the upload is complete.

Serial Number begins with 2140xxxxx

Documentation
Description Date
PDF Datasheet DATE:10/4/17
PDF Quick-Reference Placemat DATE:10/19/15
PDF Quick Start Guide DATE:9/12/14
PDF Operations Guide (firmware version 9.3.0) DATE:10/30/15
PDF Operations Guide (firmware version 8.0.1) DATE:9/9/14
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 9.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. DATE:5/27/13
ZIP Firmware 8.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. Note: "801-uImage-outdoor_keypad" can be used to used to DOWNGRADE from firmware version v8.x.x to v8.0.1. DATE:4/4/13
ZIP Firmware 8.0.1 with no signature, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. Note: "801-uImage-outdoor_keypad_no_signature" can be used to UPGRADE from firmware version v7.x.x to v8.0.1. Note: Customers must upgrade to v8.0.1 before upgrading to any future revisions. DATE:4/4/13
ZIP Firmware 7.1.7 with signature, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. Note: "717-uImage-keypad-outdoor-intercom_with_signature file" can be used to DOWNGRADE from v8.0.1 to 7.1.7. DATE:1/3/14
ZIP Firmware 7.1.7 , autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. DATE:11/21/12
ZIP Firmware 7.1.6 , autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. DATE:11/19/12
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Serial Number begins with 2141xxxxx

Documentation
Description Date
PDF Datasheet DATE:10/4/17
PDF Quick Start Guide DATE:2/17/17
PDF Quick-Reference Placemat DATE:2/17/17
PDF Operations Guide (firmware version 11.9.2) DATE:10/27/17
PDF Operations Guide (firmware version 11.7.1) DATE:7/19/17
PDF Operations Guide (firmware version 11.6.2) DATE:11/8/16
PDF Operations Guide (firmware version 11.4.8) DATE:5/19/16
PDF Operations Guide (firmware version 11.3.0) DATE:10/30/15
PDF Operations Guide (firmware version 11.1.0) DATE:2/5/15
PDF Operations Guide (firmware version 10.2.6) DATE:9/5/14
PDF Operations Guide (firmware version 10.1.0) DATE:1/30/14
PDF CE Declaration of Conformity DATE:2/17/17
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 11.9.3, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:11/7/17
ZIP Firmware 11.9.2, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:10/27/17
ZIP Firmware 11.8.0, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:6/1/17
ZIP Firmware 11.7.3, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:3/6/17
ZIP Firmware 11.6.2, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:11/08/16
ZIP Firmware 11.4.8, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:11/05/15
ZIP Firmware 11.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/23/15
ZIP Firmware 11.1.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/27/15
ZIP Firmware 11.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:12/19/14
ZIP Firmware 10.2.6, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:7/10/14
ZIP Firmware 10.2.4, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:5/27/14
ZIP Firmware 10.2.3, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:5/8/14
ZIP Firmware 10.2.2, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/14/14
ZIP Firmware 10.2.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/3/14
ZIP Firmware 10.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/30/14
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Description

Our extensive line of Indoor and Outdoor SIP-enabled Intercoms delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages and shipyards and so much more.

Features

  • Now Supports 500 Access Codes
  • Optional red/green/blue/white strobe kit connection available (part number 011288)
  • Integrates with Network Dual Door Strike Relay Module (part number 011375) and Door Strike Relay Module (part number 011269)
  • Now with enhanced acoustic echo canceler
  • PoE 802.3af enabled (Power-over-Ethernet)
  • 12-key keypad with backlight
  • Programmable speed dial
  • SIP compliant
  • Full-duplex voice operation
  • Now supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Optional weather shroud for even greater weather protection
  • Network web management and firmware download
  • Network adjustable speaker volume
  • Concurrent SIP and multicast paging
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • Downloadable alert, ringtones and callout messages

Specs

Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply
Speaker Output 2 Watts Peak Power
On-Board Relay 1A at 30 VDC
Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
Humidity 5-95%, non-condensing
Storage Temperature -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F)
Storage Altitude Up to 15,000 ft. (4573 m)
Payload Types G711 A-Law and u-Law, G.722
Dimensions Length: 7.480 inch [190 mm], Width: 2.284 inch [58 mm], Height: 5.118 inch [130 mm]
Weight / Boxed Weight 2.8 lbs. (1.27 kg) / 4.0 lbs. (1.81 kg). Weather Shroud is 1.2 lbs. (0.54 kg)
Compliance CE; EMC Directive - Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
IP Rating IP65
Warranty 2 years limited
Part Number 011214 (011215 Weather Shroud sold separately)

FAQs

How do I upgrade my firmware?

Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

What IP phones do you recommend for setting up a Peer to Peer with this device?
The relay does not work. How do I fix this?

If the relay test button is working, the problem may result from interfacing with the IP phone where the DTMF tone is generated. To resolve this problem, please verify that the DTMF tone on the phone is set to out-of-band.

I was able to register your device with our SIP server, but when I tried to enter a DTMF tone there was no function.

Make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).

After a period of time, my device stops working or is unreachable.

This is a common problem when the re-registration time value is not set correctly. On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server.

On an Asterisk-based VoIP SIP PBX system, the CyberData SIP Device status is "Busy" or "Unreachable."

In the PBX setup page for the extension of the CyberData device, find the Qualify= value and change it to NO. If the Qualify= value requires a numeric value, then change it to 0. Note that on some Asterisk systems (such as Intuitive Voice) this value is called the Heartbeat= value. Set the Heartbeat= value to NO, and then save the settings. Also, on the product's SIP Setup page, make sure that the Register Expiration (minutes) setting is set to less than 6 minutes (5 minutes is good) because it needs to be a value less than the Asterisk default value of 6 minutes. Save the settings after changing the Register Expiration (minutes) setting.

What type of audio files can be uploaded into the intercom?

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz. You can use the free utility 'Audacity' (http://audacity.sourceforge.net/) to convert audio files into a format the device can recognize. When you export an audio file with this program, you can save the output as "WAV (Microsoft) signed 16 bit PCM."

Where can I specify the name of the device?

You can enter the desired device name (such as ?Door Intercom? [up to 25 Characters]) into the Extension ID field on the SIP Config web page.

On the V2 products, what happens during a firmware upload if the process gets corrupted?

To guard against failed firmware upgrades, units shipped from CyberData with v5.1.2 feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature. The Intercom will store the "TFTP Server IP" and "New Filename" entered on the "Update Firmware" web page. If, during the boot process, the Intercom is unable to boot the firmware, it will attempt to download the stored image from the stored TFTP server.

I see in the electrical connection diagram in the Users Guide that there is a High PIV Ultra Fast switching diode. Do I need it, and if so do you have a source?

This High PIV Ultra Fast switching diode prevents CEMF kick back from an intermediary relay coil when power is cut and the coil field collapses. You could use an On-Semi MUR105 diode.

We have the Cisco 3550 switch and it looks like the unit is not able to negotiate the power with the switch. It keeps cycling over and over.

This happens because with default settings, the switch port is resetting power too quickly. Therefore, on the 3550 switch, on the switch port that the unit is attached to, please try adding the following CLI command: power inline delay shutdown 20 initial 300. That should keep power supplied until the unit can boot up all the way.

The CyberData device connected to a Dell Powerconnect 3524P or 3548P port did not stay linked up. The device comes up, and then it goes down, and then it comes up cycling.

If connected to a Linksys SRW208MP switch, the CyberData device stays up. Pantel, Cisco, or Linksys PoE endpoints all work on the Dell Powerconnect 3524P. A user tried hard coding the switch speed/duplex and tried four different Dell Powerconnect 3524P switches. Check to make sure the Dell Powerconnect 3524P has flow control enabled on the port for the CyberData device to power up properly. According to Dell: Flow Control Support (IEEE 802.3X): Flow control enables lower speed devices to communicate with higher speed devices by requesting that the higher speed device refrains from sending packets. Transmissions are temporarily halted to prevent buffer overflows. For information on configuring Flow Control for ports or LAGs, see "Defining Port Configuration" or "Defining LAG Parameters" in the Dell PowerConnect 35xx Systems User's Guide.

I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch.

The cables or switch ports that you are connecting to are set in switch or hub mode instead of endpoint stations. The MDIX setting needs to be changed to MDI since our VoIP products are end stations. From the Cisco SLM 224P User Guide:

Change to MDI: MDI/MDIX displays the Media Dependent Interface (MDI) / Media Dependent Interface with Crossover (MDIX) status on the port. Hubs and switches are deliberately wired the opposite of the way end stations are wired, so that when a hub or switch is connected to an end station, a straight through Ethernet cable can be used, and the pairs are matched up properly. When two hubs or switches are connected to each other, or two end stations are connected to each other, a crossover cable is used to ensure that the correct pairs are connected. The possible field values are: MDIX

Use for hubs and switches. MDI Use for end stations.

I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

I am trying to upgrade from firmware version 4.0.0 to 6.1.0. The filename field does not allow enough characters for the full firmware file name. How do I complete the upgrade from this firmware version?

The filename can be shortened but must include "uImage" in the filename. Be sure to note that uImage has an "I" and not a "1".

I have registered the device on Cisco Call Manager but am unable to register the device's Nightringer using the device's MAC address. How do I configure two extensions on Call Manager for the device?

Create a second directory number and user for the Nightringer extension. You may need to fudge a digit of the MAC Address so that Call Manager allows you to associate it to the new user. Be sure this MAC address does not match any other CyberData devices on your network.

I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It's important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400.

How loud is the speaker on the Intercom?

The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.

I discovered water corrosion damage inside of the Intercom box. How did this happen?

Please read the Intercom Installation Errors document to identify any possible installation errors.

I mounted the VoIP Intercom at an outside truck loading area, but the voice of the person speaking into the Intercom sounds "chopped up" at the designated IP phone. How can I improve the sound coming from the Intercom?

Even though the Adaptive Full Duplex mode of the VoIP Intercom compensates for some ambient noise, it cannot overcome the noise of trucks, cars, or other high noise sources near the Intercom in an outdoor environment. Some of the issue can be improved by mounting the Intercom at a location that shields and directs the sound to and from the user (such as a tube or recessed housing). Alternatively, a Push-to-Talk firmware upgrade can be installed. Contact CyberData Technical Support for help.

I upgraded the firmware to version 6.x.x, but Push-to-Talk does not function.

Push-to-Talk is only available with firmware version 6.0.1 or later. To confirm if an Intercom supports Push-to-Talk, check the revision letter of the CyberData 02 part number, which is located underneath the 01 part number. The 02 part number refers to the hardware version. If the 02 revision letter is A or B, then the Intercom will not support Push-to-Talk. If the 02 revision letter is C or D, then the Intercom will support Push-to-Talk.

When I press the call button, a static discharge to the button causes the intercom to lock up and lose connectivity and then reboot. When the intercom reboots, it never establishes a link until PoE (power over ethernet) is removed and re-established. What should I do to prevent this from happening?

Be sure to refer to the Installation Quick Reference Guide for wall mounting or gang box mounting installation options. The intercom must be electrically grounded. This will prevent static electricity from interfering with the intercom operation or damaging the unit.

Installation


Typical Installation: Door Entry/Access Control

Typical Installation: SIP RGB Strobe or Auxiliary RGB Strobe

Intercom to Auxiliary RGB Strobe Connections

Intercom to SIP RGB Strobe Connections

Connections

Remote Switch Connection

Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)

This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.

Connecting to inductive type loads (Door Strike Intermediate Relay Module)
We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).

Connecting to inductive type loads (Networked Dual Door Strike Relay)
We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).

Wall Mounting

Flush Mounting

Gooseneck Mounting

Downloads

802.3at Compliant Ethernet Switch Please back up your configuration before uploading this firmware, and restore factory defaults after the upload is complete.

Serial Number begins with 2140xxxxx

Documentation
Description Date
PDF Datasheet DATE:10/4/17
PDF Quick-Reference Placemat DATE:10/19/15
PDF Quick Start Guide DATE:9/12/14
PDF Operations Guide (firmware version 9.3.0) DATE:10/30/15
PDF Operations Guide (firmware version 8.0.1) DATE:9/9/14
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 9.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. DATE:5/27/13
ZIP Firmware 8.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. Note: "801-uImage-outdoor_keypad" can be used to used to DOWNGRADE from firmware version v8.x.x to v8.0.1. DATE:4/4/13
ZIP Firmware 8.0.1 with no signature, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. Note: "801-uImage-outdoor_keypad_no_signature" can be used to UPGRADE from firmware version v7.x.x to v8.0.1. Note: Customers must upgrade to v8.0.1 before upgrading to any future revisions. DATE:4/4/13
ZIP Firmware 7.1.7 with signature, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. Note: "717-uImage-keypad-outdoor-intercom_with_signature file" can be used to DOWNGRADE from v8.0.1 to 7.1.7. DATE:1/3/14
ZIP Firmware 7.1.7 , autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. DATE:11/21/12
ZIP Firmware 7.1.6 , autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. V3 Intercoms can only run firmware versions 7.0.0 or later. DATE:11/19/12
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Serial Number begins with 2141xxxxx

Documentation
Description Date
PDF Datasheet DATE:10/4/17
PDF Quick Start Guide DATE:2/17/17
PDF Quick-Reference Placemat DATE:2/17/17
PDF Operations Guide (firmware version 11.9.2) DATE:10/27/17
PDF Operations Guide (firmware version 11.7.1) DATE:7/19/17
PDF Operations Guide (firmware version 11.6.2) DATE:11/8/16
PDF Operations Guide (firmware version 11.4.8) DATE:5/19/16
PDF Operations Guide (firmware version 11.3.0) DATE:10/30/15
PDF Operations Guide (firmware version 11.1.0) DATE:2/5/15
PDF Operations Guide (firmware version 10.2.6) DATE:9/5/14
PDF Operations Guide (firmware version 10.1.0) DATE:1/30/14
PDF CE Declaration of Conformity DATE:2/17/17
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 11.9.3, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:11/7/17
ZIP Firmware 11.9.2, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:10/27/17
ZIP Firmware 11.8.0, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:6/1/17
ZIP Firmware 11.7.3, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:3/6/17
ZIP Firmware 11.6.2, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:11/08/16
ZIP Firmware 11.4.8, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:11/05/15
ZIP Firmware 11.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/23/15
ZIP Firmware 11.1.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/27/15
ZIP Firmware 11.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:12/19/14
ZIP Firmware 10.2.6, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:7/10/14
ZIP Firmware 10.2.4, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:5/27/14
ZIP Firmware 10.2.3, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:5/8/14
ZIP Firmware 10.2.2, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/14/14
ZIP Firmware 10.2.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/3/14
ZIP Firmware 10.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/30/14
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.