011186 SIP Outdoor Intercom

Part Number: 011186

MSRP: $564.00

Each CyberData device comes with a Two-Year Warranty. Extended Warranty extends your warranty for an additional two years. Already have a CyberData device and want to add a Two-Year Warranty? Please click the link below to register your device first:

http://support.cyberdata.net/register.php

CyberData’s Try & Buy program allows you to order QTY (1) of any SIP device and try it for 30 days to determine if it will meet your needs. When “Try and Buy" is selected, we charge on shipment and we will apply a credit IF the product is returned through our RMA process within 30 days, in good condition in its original packaging.

Once returned and upon inspection, CyberData will apply the credit to your credit card, less any shipping and handling charges that CyberData incurs. No returns are accepted after 30 days under our Try & Buy program.


The SIP Outdoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages and shipyards and so much more.

CyberData has maintained one of the most comprehensive list of IP PBX servers certified to work with CyberData VoIP Products.

  • TLS 1.2, Enhanced security for IP endpoints in a local or cloud based environment
  • Enhanced acoustic echo canceler
  • Full-duplex voice operation
  • Supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Network web management and firmware download
  • Network adjustable speaker volume
  • Concurrent SIP and multicast paging
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • Downloadable alert, ringtones and callout messages
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA regulated power supply (not included)
Speaker Output 2 Watts Peak Power
On-Board Relay 1A @ 30 VDC
Payload Types G.711 a-law, G.711 µ-law, G.722, and G.729
Network Security TLS/SSL 1.2
IP Rating IP65
Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
Humidity: 5-95%, non-condensing
Storage Temperature -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F)
Storage Altitude Up to 15,000 ft. (4573 m)
Dimensions* Length: 5.118 inches [130 mm]
Width: 2.252 inches [57.21 mm]
Height: 5.118 inches [130 mm]
Weight 2.0 lbs. [0.90 kg]
Boxed Weight 3.0 lbs. [1.36 kg]
Compliance CE; EMC Directive - Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
Warranty 2 Years Limited
Part Number 011186

*Dimensions are measured from the perspective of the product being upright with the front of the product facing you.

What is multicast?

IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.

Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.

CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.

How do I upgrade my firmware?

Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

What IP phones do you recommend for setting up a Peer to Peer with this device?
What type of audio files can be uploaded into the intercom?

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz. You can use the free utility 'Audacity' (http://audacity.sourceforge.net/) to convert audio files into a format the device can recognize. When you export an audio file with this program, you can save the output as "WAV (Microsoft) signed 16 bit PCM."

I see in the electrical connection diagram in the Users Guide that there is a High PIV Ultra Fast switching diode. Do I need it, and if so do you have a source?

This High PIV Ultra Fast switching diode prevents CEMF kick back from an intermediary relay coil when power is cut and the coil field collapses. You could use an On-Semi MUR105 diode.

How loud is the speaker on the Intercom?

The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.

What is the size difference between the V2 and the new V3 intercoms?

5 in. [127 mm] square for V2. 5.118 in. [130 mm] square for V3

Typical Installation: Door Entry/Access Control

Cable Routing

Grounding
Network Cable

Mounting

Flush Mounting
Rear Conduit Connection

Rear Conduit Wall Mounting

Bottom Conduit Connection

Bottom Conduit Wall Mounting

Gooseneck Mounting 1

Gooseneck Mounting 2

Onboard Terminal Connections

Connections


Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
Connecting to inductive type loads (Door Strike Intermediate Relay Module product (CD# 011269)
Connecting to inductive type loads (Networked Dual Door Strike Relay product (CD# 011375)
Remote Switch Connection

Serial Number begins with 1860xxxxx

Documentation
Description Date
PDF Datasheet DATE: 12/21/18
PDF Quick Start Guide DATE: 9/12/14
PDF Quick- Reference Placemat DATE:10/20/15
PDF Operations Guide (firmware v8.0.0) DATE:10/20/15
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 8.0.2 DATE: 7/8/13
ZIP Firmware 8.0.1 DATE: 5/21/13
ZIP Firmware 8.0.0 DATE: 3/22/13
ZIP Firmware 7.1.6 DATE:11/20/12
ZIP Firmware 8.0.0 with signature for downgrading from v8.0.1 or higher. DATE: 3/22/13
ZIP Firmware 7.1.6 with signature for downgrading from v8.0.0 or higher. DATE: 3/22/13
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network for CyberData devices.

Serial Number begins with 1861xxxxx

Documentation
Description Date
PDF Datasheet DATE: 12/21/18
PDF Quick Start Guide DATE: 2/23/17
PDF Quick-Reference Placemat DATE: 4/28/17
PDF Operations Guide (firmware v11.7.1) DATE: 3/15/18
PDF Operations Guide (firmware v11.6.1) DATE:11/14/16
PDF Operations Guide (firmware v11.6.0) DATE: 9/7/16
PDF Operations Guide (firmware v11.4.8) DATE: 5/18/16
PDF Operations Guide (firmware v11.4.7) DATE:10/30/15
PDF Operations Guide (firmware v11.4.1) DATE: 5/15/15
PDF Operations Guide (firmware v11.3.0) DATE: 2/18/15
PDF Operations Guide (firmware v11.1.0) DATE:12/23/14
PDF Operations Guide (firmware v11.0.6) DATE: 9/26/14
PDF Operations Guide (firmware v10.3.0) DATE: 9/5/14
PDF Operations Guide (firmware v10.0.4) DATE: 2/7/14
PDF CE Declaration of Conformity DATE: 2/23/17
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 11.8.0 DATE: 6/19/17
ZIP Firmware 11.7.3 DATE: 3/6/17
ZIP Firmware 11.6.1 DATE: 9/30/16
ZIP Firmware 11.6.0 DATE: 9/07/16
ZIP Firmware 11.4.8 DATE:11/05/15
ZIP Firmware 11.4.7 DATE:10/1/15
ZIP Firmware 11.4.6 DATE: 9/18/15
ZIP Firmware 11.4.3 DATE: 5/15/15
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network for CyberData devices.

Serial Number begins with 1862xxxxx

Documentation
Description Date
PDF Datasheet DATE: 12/21/18
PDF Quick Start Guide DATE:2/25/19
PDF Quick-Reference Placemat DATE:3/5/19
PDF Operations Guide (firmware v20.0.1) DATE:12/21/18
PDF CE Declaration of Conformity DATE:2/23/17
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 20.0.1 DATE:10/1/18
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network for CyberData devices.

Description

The SIP Outdoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages and shipyards and so much more.

CyberData has maintained one of the most comprehensive list of IP PBX servers certified to work with CyberData VoIP Products.

Features

  • TLS 1.2, Enhanced security for IP endpoints in a local or cloud based environment
  • Enhanced acoustic echo canceler
  • Full-duplex voice operation
  • Supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Network web management and firmware download
  • Network adjustable speaker volume
  • Concurrent SIP and multicast paging
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • Downloadable alert, ringtones and callout messages

Specs

Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA regulated power supply (not included)
Speaker Output 2 Watts Peak Power
On-Board Relay 1A @ 30 VDC
Payload Types G.711 a-law, G.711 µ-law, G.722, and G.729
Network Security TLS/SSL 1.2
IP Rating IP65
Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
Humidity: 5-95%, non-condensing
Storage Temperature -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F)
Storage Altitude Up to 15,000 ft. (4573 m)
Dimensions* Length: 5.118 inches [130 mm]
Width: 2.252 inches [57.21 mm]
Height: 5.118 inches [130 mm]
Weight 2.0 lbs. [0.90 kg]
Boxed Weight 3.0 lbs. [1.36 kg]
Compliance CE; EMC Directive - Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
Warranty 2 Years Limited
Part Number 011186

*Dimensions are measured from the perspective of the product being upright with the front of the product facing you.

FAQs

What is multicast?

IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.

Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.

CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.

How do I upgrade my firmware?

Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

What IP phones do you recommend for setting up a Peer to Peer with this device?
What type of audio files can be uploaded into the intercom?

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz. You can use the free utility 'Audacity' (http://audacity.sourceforge.net/) to convert audio files into a format the device can recognize. When you export an audio file with this program, you can save the output as "WAV (Microsoft) signed 16 bit PCM."

I see in the electrical connection diagram in the Users Guide that there is a High PIV Ultra Fast switching diode. Do I need it, and if so do you have a source?

This High PIV Ultra Fast switching diode prevents CEMF kick back from an intermediary relay coil when power is cut and the coil field collapses. You could use an On-Semi MUR105 diode.

How loud is the speaker on the Intercom?

The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.

What is the size difference between the V2 and the new V3 intercoms?

5 in. [127 mm] square for V2. 5.118 in. [130 mm] square for V3

Installation

Typical Installation: Door Entry/Access Control

Cable Routing

Grounding
Network Cable

Mounting

Flush Mounting
Rear Conduit Connection

Rear Conduit Wall Mounting

Bottom Conduit Connection

Bottom Conduit Wall Mounting

Gooseneck Mounting 1

Gooseneck Mounting 2

Onboard Terminal Connections

Connections


Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
Connecting to inductive type loads (Door Strike Intermediate Relay Module product (CD# 011269)
Connecting to inductive type loads (Networked Dual Door Strike Relay product (CD# 011375)
Remote Switch Connection

Downloads

Serial Number begins with 1860xxxxx

Documentation
Description Date
PDF Datasheet DATE: 12/21/18
PDF Quick Start Guide DATE: 9/12/14
PDF Quick- Reference Placemat DATE:10/20/15
PDF Operations Guide (firmware v8.0.0) DATE:10/20/15
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 8.0.2 DATE: 7/8/13
ZIP Firmware 8.0.1 DATE: 5/21/13
ZIP Firmware 8.0.0 DATE: 3/22/13
ZIP Firmware 7.1.6 DATE:11/20/12
ZIP Firmware 8.0.0 with signature for downgrading from v8.0.1 or higher. DATE: 3/22/13
ZIP Firmware 7.1.6 with signature for downgrading from v8.0.0 or higher. DATE: 3/22/13
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network for CyberData devices.

Serial Number begins with 1861xxxxx

Documentation
Description Date
PDF Datasheet DATE: 12/21/18
PDF Quick Start Guide DATE: 2/23/17
PDF Quick-Reference Placemat DATE: 4/28/17
PDF Operations Guide (firmware v11.7.1) DATE: 3/15/18
PDF Operations Guide (firmware v11.6.1) DATE:11/14/16
PDF Operations Guide (firmware v11.6.0) DATE: 9/7/16
PDF Operations Guide (firmware v11.4.8) DATE: 5/18/16
PDF Operations Guide (firmware v11.4.7) DATE:10/30/15
PDF Operations Guide (firmware v11.4.1) DATE: 5/15/15
PDF Operations Guide (firmware v11.3.0) DATE: 2/18/15
PDF Operations Guide (firmware v11.1.0) DATE:12/23/14
PDF Operations Guide (firmware v11.0.6) DATE: 9/26/14
PDF Operations Guide (firmware v10.3.0) DATE: 9/5/14
PDF Operations Guide (firmware v10.0.4) DATE: 2/7/14
PDF CE Declaration of Conformity DATE: 2/23/17
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 11.8.0 DATE: 6/19/17
ZIP Firmware 11.7.3 DATE: 3/6/17
ZIP Firmware 11.6.1 DATE: 9/30/16
ZIP Firmware 11.6.0 DATE: 9/07/16
ZIP Firmware 11.4.8 DATE:11/05/15
ZIP Firmware 11.4.7 DATE:10/1/15
ZIP Firmware 11.4.6 DATE: 9/18/15
ZIP Firmware 11.4.3 DATE: 5/15/15
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network for CyberData devices.

Serial Number begins with 1862xxxxx

Documentation
Description Date
PDF Datasheet DATE: 12/21/18
PDF Quick Start Guide DATE:2/25/19
PDF Quick-Reference Placemat DATE:3/5/19
PDF Operations Guide (firmware v20.0.1) DATE:12/21/18
PDF CE Declaration of Conformity DATE:2/23/17
Connecting to Compatible IP-PBX Servers
Firmware, Drivers & Utilities
ZIP Firmware 20.0.1 DATE:10/1/18
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network for CyberData devices.