011186 SIP Outdoor Intercom

Part Number: 011186

MSRP: $564.00

Each CyberData device comes with a Two-Year Warranty. Extended Warranty extends your warranty for an additional two years. Already have a CyberData device and want to add a Two-Year Warranty? Please click the link below to register your device first:

http://support.cyberdata.net/register.php

CyberData’s Try & Buy program allows you to order QTY (1) of any SIP device and try it for 30 days to determine if it will meet your needs. When “Try and Buy" is selected, we charge on shipment and we will apply a credit IF the product is returned through our RMA process within 30 days, in good condition in its original packaging.

Once returned and upon inspection, CyberData will apply the credit to your credit card, less any shipping and handling charges that CyberData incurs. No returns are accepted after 30 days under our Try & Buy program.

Need help configuring your devices?

The SIP Outdoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages, shipyards and so much more.

CyberData has maintained one of the most comprehensive lists of IP PBX servers certified to work with CyberData VoIP Products.

  • Full-duplex audio with enhanced acoustic echo cancelling
  • Half duplex push to talk audio from the phone side using the phone's keypad or from the intercom side using the call button
  • Simultaneous SIP and multicast
  • User-uploadable ring and alert tones
  • Loud/Night Ringer function - second SIP extension
  •  

  • DTMF-controlled dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • Network volume control
  • Supports Outdoor Auxiliary Strobe Kit for IP65-rated outdoor visual notification
  •  

  • TLS 1.2 and SRTP enhanced security for IP endpoints in a local or cloud based environment
  • Autoprovisioning via HTTP, HTTPS, or TFTP
  • HTTPS or HTTP web based configuration. HTTPS is enabled by default.
  • Configurable event generation for device health and status monitoring
  • 802.11q VLAN tagging
  • Web-based upgradeable firmware
  • Support for Cisco SRST resiliency
  • Ethernet I/F 10/100 Mbps
    Protocol SIP RFC 3261 Compatible
    Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA regulated power supply (not included)
    Speaker Output 2 Watts Peak Power
    On-Board Relay 1A @ 30 VDC
    Payload Types G.711 a-law, G.711 µ-law, G.722, and G.729
    Network Security TLS/SSL 1.2 and SRTP
    IP Rating IP65
    Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
    Humidity: 5-95%, non-condensing
    Storage Temperature -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F)
    Storage Altitude Up to 15,000 ft. (4573 m)
    Dimensions* Length: 5.118 inches [130 mm]
    Width: 2.252 inches [57.21 mm]
    Height: 5.118 inches [130 mm]
    Weight 2.0 lbs. [0.90 kg]
    Boxed Weight 3.0 lbs. [1.36 kg]
    Compliance CE; EMC Directive - Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
    Warranty 2 Years Limited
    Part Number 011186

    *Dimensions are measured from the perspective of the product being upright with the front of the product facing you.

    How do I update my firmware?

    Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.

    PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.

    Is this device compatible with my service provider or IP-PBX server?

    CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.

    What is multicast?

    IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.

    Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.

    CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.

    Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device?
    How loud is the speaker on the Intercom?

    The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.

    How can I prevent water or weather damage to the device if it is in a vulnerable location?

    Refer to “Connecting and Sealing the SIP Outdoor Intercom” on the Intercom Quick Reference Placemat.

    For additional support or answers to questions not covered on this page, who should I contact?

    Typical Installation

    Typical Installation
    Door Entry/Access Control Typical Installation

    Dimensions

    Dimensions

    Dimensions (Rear View and Mounting Holes)

    Cable Routing

    Ground Cable
    Network Cable

    Mounting

    Securing the Intercom
    Rear Conduit Connection

    Side and Rear Conduit Wall Mounting

    Bottom Conduit Connection

    Bottom Conduit Wall Mounting

    Gooseneck Mounting

    Ground Cable Installation for Goose Neck Mounting

    Onboard Terminal Connections

    Connections


    Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
    Connecting to inductive type loads (Door Strike Intermediate Relay Module product (CD# 011269)
    Connecting to inductive type loads (Networked Dual Door Strike Relay product (CD# 011375)
    Remote Switch Connection

    All firmware files include release notes and an autoprovisioning template.

    Please back up your configuration before uploading firmware, and restore factory defaults after the upload is complete.

    Serial Number begins with 1860xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE: 3/2/20
    PDF Quick Start Guide DATE: 9/12/14
    PDF Quick- Reference Placemat DATE:10/20/15
    PDF Operations Guide (firmware v8.0.0) DATE:10/20/15
    PDF CyberData Night Ringer Explained DATE:3/25/20
    Connecting to Compatible IP-PBX Servers
    Firmware, Drivers & Utilities
    ZIP Firmware 8.0.2 DATE: 7/8/13
    ZIP Firmware 8.0.1 DATE: 5/21/13
    ZIP Firmware 8.0.0 DATE: 3/22/13
    ZIP Firmware 7.1.6 DATE:11/20/12
    ZIP Firmware 8.0.0 with signature for downgrading from v8.0.1 or higher. DATE: 3/22/13
    ZIP Firmware 7.1.6 with signature for downgrading from v8.0.0 or higher. DATE: 3/22/13
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network for CyberData devices.

    Serial Number begins with 1861xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE: 3/2/20
    PDF Quick Start Guide DATE: 2/23/17
    PDF Quick-Reference Placemat DATE: 4/28/17
    PDF Operations Guide (firmware v11.7.1) DATE: 3/15/18
    PDF Operations Guide (firmware v11.6.1) DATE:11/14/16
    PDF Operations Guide (firmware v11.6.0) DATE: 9/7/16
    PDF Operations Guide (firmware v11.4.8) DATE: 5/18/16
    PDF Operations Guide (firmware v11.4.7) DATE:10/30/15
    PDF Operations Guide (firmware v11.4.1) DATE: 5/15/15
    PDF Operations Guide (firmware v11.3.0) DATE: 2/18/15
    PDF Operations Guide (firmware v11.1.0) DATE:12/23/14
    PDF Operations Guide (firmware v11.0.6) DATE: 9/26/14
    PDF Operations Guide (firmware v10.3.0) DATE: 9/5/14
    PDF Operations Guide (firmware v10.0.4) DATE: 2/7/14
    PDF CyberData Night Ringer Explained DATE:3/25/20
    PDF CE Declaration of Conformity DATE: 2/23/17
    Connecting to Compatible IP-PBX Servers
    Firmware, Drivers & Utilities
    ZIP Firmware 11.8.0 DATE: 6/19/17
    ZIP Firmware 11.7.3 DATE: 3/6/17
    ZIP Firmware 11.6.1 DATE: 9/30/16
    ZIP Firmware 11.6.0 DATE: 9/07/16
    ZIP Firmware 11.4.8 DATE:11/05/15
    ZIP Firmware 11.4.7 DATE:10/1/15
    ZIP Firmware 11.4.6 DATE: 9/18/15
    ZIP Firmware 11.4.3 DATE: 5/15/15
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network for CyberData devices.

    Serial Number begins with 1862xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE: 3/2/20
    PDF Quick Start Guide DATE:2/12/20
    PDF Quick-Reference Placemat DATE:2/12/20
    PDF Operations Guide (firmware v20.2.1) DATE:2/26/20
    PDF Operations Guide (firmware v20.1.0) DATE:4/23/19
    PDF Operations Guide (firmware v20.0.1) DATE:12/21/18
    PDF CyberData Night Ringer Explained DATE:3/25/20
    PDF CE Declaration of Conformity DATE:2/23/17
    PDF Extend Your PoE Infrastructure with Phybridge DATE:12/6/19
    Connecting to Compatible IP-PBX Servers
    Firmware, Drivers & Utilities
    ZIP Firmware 20.2.1 DATE:2/24/20
    ZIP Firmware 20.1.0 DATE:4/23/19
    ZIP Firmware 20.0.1 DATE:10/1/18
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network for CyberData devices.

    Description

    The SIP Outdoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for settings such as commercial/residential facilities, schools and universities, retail establishments, warehouse and manufacturing plants, SMB, parking garages, shipyards and so much more.

    CyberData has maintained one of the most comprehensive lists of IP PBX servers certified to work with CyberData VoIP Products.

    Features

  • Full-duplex audio with enhanced acoustic echo cancelling
  • Half duplex push to talk audio from the phone side using the phone's keypad or from the intercom side using the call button
  • Simultaneous SIP and multicast
  • User-uploadable ring and alert tones
  • Loud/Night Ringer function - second SIP extension
  •  

  • DTMF-controlled dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • Network volume control
  • Supports Outdoor Auxiliary Strobe Kit for IP65-rated outdoor visual notification
  •  

  • TLS 1.2 and SRTP enhanced security for IP endpoints in a local or cloud based environment
  • Autoprovisioning via HTTP, HTTPS, or TFTP
  • HTTPS or HTTP web based configuration. HTTPS is enabled by default.
  • Configurable event generation for device health and status monitoring
  • 802.11q VLAN tagging
  • Web-based upgradeable firmware
  • Support for Cisco SRST resiliency
  • Specs

    Ethernet I/F 10/100 Mbps
    Protocol SIP RFC 3261 Compatible
    Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA regulated power supply (not included)
    Speaker Output 2 Watts Peak Power
    On-Board Relay 1A @ 30 VDC
    Payload Types G.711 a-law, G.711 µ-law, G.722, and G.729
    Network Security TLS/SSL 1.2 and SRTP
    IP Rating IP65
    Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
    Humidity: 5-95%, non-condensing
    Storage Temperature -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F)
    Storage Altitude Up to 15,000 ft. (4573 m)
    Dimensions* Length: 5.118 inches [130 mm]
    Width: 2.252 inches [57.21 mm]
    Height: 5.118 inches [130 mm]
    Weight 2.0 lbs. [0.90 kg]
    Boxed Weight 3.0 lbs. [1.36 kg]
    Compliance CE; EMC Directive - Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
    Warranty 2 Years Limited
    Part Number 011186

    *Dimensions are measured from the perspective of the product being upright with the front of the product facing you.

    FAQs

    How do I update my firmware?

    Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.

    PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.

    Is this device compatible with my service provider or IP-PBX server?

    CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.

    What is multicast?

    IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.

    Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.

    CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.

    Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device?
    How loud is the speaker on the Intercom?

    The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.

    How can I prevent water or weather damage to the device if it is in a vulnerable location?

    Refer to “Connecting and Sealing the SIP Outdoor Intercom” on the Intercom Quick Reference Placemat.

    For additional support or answers to questions not covered on this page, who should I contact?

    Installation

    Typical Installation

    Typical Installation
    Door Entry/Access Control Typical Installation

    Dimensions

    Dimensions

    Dimensions (Rear View and Mounting Holes)

    Cable Routing

    Ground Cable
    Network Cable

    Mounting

    Securing the Intercom
    Rear Conduit Connection

    Side and Rear Conduit Wall Mounting

    Bottom Conduit Connection

    Bottom Conduit Wall Mounting

    Gooseneck Mounting

    Ground Cable Installation for Goose Neck Mounting

    Onboard Terminal Connections

    Connections


    Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
    Connecting to inductive type loads (Door Strike Intermediate Relay Module product (CD# 011269)
    Connecting to inductive type loads (Networked Dual Door Strike Relay product (CD# 011375)
    Remote Switch Connection

    Downloads

    All firmware files include release notes and an autoprovisioning template.

    Please back up your configuration before uploading firmware, and restore factory defaults after the upload is complete.

    Serial Number begins with 1860xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE: 3/2/20
    PDF Quick Start Guide DATE: 9/12/14
    PDF Quick- Reference Placemat DATE:10/20/15
    PDF Operations Guide (firmware v8.0.0) DATE:10/20/15
    PDF CyberData Night Ringer Explained DATE:3/25/20
    Connecting to Compatible IP-PBX Servers
    Firmware, Drivers & Utilities
    ZIP Firmware 8.0.2 DATE: 7/8/13
    ZIP Firmware 8.0.1 DATE: 5/21/13
    ZIP Firmware 8.0.0 DATE: 3/22/13
    ZIP Firmware 7.1.6 DATE:11/20/12
    ZIP Firmware 8.0.0 with signature for downgrading from v8.0.1 or higher. DATE: 3/22/13
    ZIP Firmware 7.1.6 with signature for downgrading from v8.0.0 or higher. DATE: 3/22/13
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network for CyberData devices.

    Serial Number begins with 1861xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE: 3/2/20
    PDF Quick Start Guide DATE: 2/23/17
    PDF Quick-Reference Placemat DATE: 4/28/17
    PDF Operations Guide (firmware v11.7.1) DATE: 3/15/18
    PDF Operations Guide (firmware v11.6.1) DATE:11/14/16
    PDF Operations Guide (firmware v11.6.0) DATE: 9/7/16
    PDF Operations Guide (firmware v11.4.8) DATE: 5/18/16
    PDF Operations Guide (firmware v11.4.7) DATE:10/30/15
    PDF Operations Guide (firmware v11.4.1) DATE: 5/15/15
    PDF Operations Guide (firmware v11.3.0) DATE: 2/18/15
    PDF Operations Guide (firmware v11.1.0) DATE:12/23/14
    PDF Operations Guide (firmware v11.0.6) DATE: 9/26/14
    PDF Operations Guide (firmware v10.3.0) DATE: 9/5/14
    PDF Operations Guide (firmware v10.0.4) DATE: 2/7/14
    PDF CyberData Night Ringer Explained DATE:3/25/20
    PDF CE Declaration of Conformity DATE: 2/23/17
    Connecting to Compatible IP-PBX Servers
    Firmware, Drivers & Utilities
    ZIP Firmware 11.8.0 DATE: 6/19/17
    ZIP Firmware 11.7.3 DATE: 3/6/17
    ZIP Firmware 11.6.1 DATE: 9/30/16
    ZIP Firmware 11.6.0 DATE: 9/07/16
    ZIP Firmware 11.4.8 DATE:11/05/15
    ZIP Firmware 11.4.7 DATE:10/1/15
    ZIP Firmware 11.4.6 DATE: 9/18/15
    ZIP Firmware 11.4.3 DATE: 5/15/15
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network for CyberData devices.

    Serial Number begins with 1862xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE: 3/2/20
    PDF Quick Start Guide DATE:2/12/20
    PDF Quick-Reference Placemat DATE:2/12/20
    PDF Operations Guide (firmware v20.2.1) DATE:2/26/20
    PDF Operations Guide (firmware v20.1.0) DATE:4/23/19
    PDF Operations Guide (firmware v20.0.1) DATE:12/21/18
    PDF CyberData Night Ringer Explained DATE:3/25/20
    PDF CE Declaration of Conformity DATE:2/23/17
    PDF Extend Your PoE Infrastructure with Phybridge DATE:12/6/19
    Connecting to Compatible IP-PBX Servers
    Firmware, Drivers & Utilities
    ZIP Firmware 20.2.1 DATE:2/24/20
    ZIP Firmware 20.1.0 DATE:4/23/19
    ZIP Firmware 20.0.1 DATE:10/1/18
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network for CyberData devices.