011049 SIP Call Button

Part Number: 011049

MSRP: $419.00

Each CyberData device comes with a Two-Year Warranty. Extended Warranty extends your warranty for an additional two years. Already have a CyberData device and want to add a Two-Year Warranty? Please click the link below to register your device first:

http://support.cyberdata.net/register.php

CyberData’s Try & Buy program allows you to order QTY (1) of any SIP device and try it for 30 days to determine if it will meet your needs. When “Try and Buy" is selected, we charge on shipment and we will apply a credit IF the product is returned through our RMA process within 30 days, in good condition in its original packaging.

Once returned and upon inspection, CyberData will apply the credit to your credit card, less any shipping and handling charges that CyberData incurs. No returns are accepted after 30 days under our Try & Buy program.


The SIP Call Button is a Power over Ethernet (PoE 802.3af) device that can be mounted under a desk or in a discrete location. If an event takes place, the user depresses the button. The Call Button automatically makes a call to a pre-set phone or extension number. When the called number answers, the Call Button plays and repeats a stored audio file. This stored audio file is uploaded by the administrator to meet the needs to the installed location.
  • Optional red/green/blue/white strobe kit connection available (part number 011288)
  • Integrates with Network Dual Door Strike Relay Module (part number 011375) and Door Strike Relay Module (part number 011269)
  • Now with enhanced acoustic echo canceler
  • PoE 802.3af enabled (Power-over-Ethernet)
  • SIP compliant
  • Now supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Network web management and firmware download
  • Network adjustable speaker volume
  • Concurrent SIP and multicast paging
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • User downloadable message up to 80 seconds
  • Single button call to pre-set number
  • Continuous repeat of message
  • Call progress light
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply
On-Board Relay 1A at 30 VDC
Operating Temperature -10 degrees C to 50 degrees C (14 degrees F to 122 degrees F)
Payload Types G711 A-Law and u-Law, G.722
Dimensions Length: 4.53 inches [115 mm], Width: 1.58 inches [40.2 mm], Height: 4.53 inches [115 mm]
Weight / Boxed Weight 1.0 lbs. (0.45 kg) / 2.0 lbs. (0.90 kg)
Compliance CE; EMC Directive Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
Warranty 2 years limited
Part Number 011049
How do I upgrade my firmware?

Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

What IP phones do you recommend for setting up a Peer to Peer with this device?
I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It?s important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400

When I press the call button, a static discharge to the button causes the intercom to lock up and lose connectivity and then reboot. When the intercom reboots, it never establishes a link until PoE (power over ethernet) is removed and re-established. What should I do to prevent this from happening?

Be sure to refer to the Installation Quick Reference Guide for wall mounting or gang box mounting installation options. The intercom must be electrically grounded. This will prevent static electricity from interfering with the intercom operation or damaging the unit.


Typical Installation: Door Entry/Access Control

Typical Installation: SIP RGB Strobe or Auxiliary RGB Strobe

Auxiliary RGB Strobe Connections

SIP RGB Strobe Connections

Connections

Remote Switch Connection

Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.

Connecting to inductive type loads (Door Strike Intermediate Relay Module)
We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).

Connecting to inductive type loads (Networked Dual Door Strike Relay)
We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).

Wall Mounting

Flush Mounting

Serial Number begins with 0490xxxxx

Documentation
Description Date
PDF Datasheet DATE:3/9/17
PDF Quick Start Guide DATE:9/12/14
PDF Quick-Reference Placemat DATE:10/29/15
PDF Operations Guide (firmware version 6.3.4) DATE:10/30/15
PDF Operations Guide (firmware version 1.0.2) DATE:6/29/11
Firmware, Drivers & Utilities
ZIP Firmware 6.3.4 , autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/21/13
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Serial Number begins with 0491xxxxx

Documentation
Description Date
PDF Datasheet DATE:3/9/17
PDF Quick Start Guide DATE:3/10/17
PDF Quick-Reference Placemat DATE:5/7/18
PDF Quick-Reference Placemat DATE:11/11/16
PDF Operations Guide (firmware version 11.7.6) DATE:3/9/17
PDF Operations Guide (firmware version 11.3.1) DATE:11/11/16
PDF Operations Guide (firmware version 11.3.0) DATE:4/9/15
PDF Operations Guide (firmware version 11.1.0) DATE:1/14/15
PDF Operations Guide (firmware version 10.2.0) DATE:9/9/14
PDF Operations Guide (firmware version 10.0.1) DATE:3/11/14
Firmware, Drivers & Utilities
ZIP Firmware 11.8.0, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:6/19/17
ZIP Firmware 11.7.6, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:3/6/17
ZIP Firmware 11.3.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/23/15
ZIP Firmware 11.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/19/15
ZIP Firmware 11.1.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/27/15
ZIP Firmware 11.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/9/15
ZIP Firmware 10.3.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:6/25/14
ZIP Firmware 10.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:5/2/14
ZIP Firmware 10.2.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:4/15/14
ZIP Firmware 10.0.4, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:12/20/13
ZIP Firmware 10.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:11/20/13
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Description

The SIP Call Button is a Power over Ethernet (PoE 802.3af) device that can be mounted under a desk or in a discrete location. If an event takes place, the user depresses the button. The Call Button automatically makes a call to a pre-set phone or extension number. When the called number answers, the Call Button plays and repeats a stored audio file. This stored audio file is uploaded by the administrator to meet the needs to the installed location.

Features

  • Optional red/green/blue/white strobe kit connection available (part number 011288)
  • Integrates with Network Dual Door Strike Relay Module (part number 011375) and Door Strike Relay Module (part number 011269)
  • Now with enhanced acoustic echo canceler
  • PoE 802.3af enabled (Power-over-Ethernet)
  • SIP compliant
  • Now supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Network web management and firmware download
  • Network adjustable speaker volume
  • Concurrent SIP and multicast paging
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • User downloadable message up to 80 seconds
  • Single button call to pre-set number
  • Continuous repeat of message
  • Call progress light

Specs

Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply
On-Board Relay 1A at 30 VDC
Operating Temperature -10 degrees C to 50 degrees C (14 degrees F to 122 degrees F)
Payload Types G711 A-Law and u-Law, G.722
Dimensions Length: 4.53 inches [115 mm], Width: 1.58 inches [40.2 mm], Height: 4.53 inches [115 mm]
Weight / Boxed Weight 1.0 lbs. (0.45 kg) / 2.0 lbs. (0.90 kg)
Compliance CE; EMC Directive Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
Warranty 2 years limited
Part Number 011049

FAQs

How do I upgrade my firmware?

Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

What IP phones do you recommend for setting up a Peer to Peer with this device?
I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It?s important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400

When I press the call button, a static discharge to the button causes the intercom to lock up and lose connectivity and then reboot. When the intercom reboots, it never establishes a link until PoE (power over ethernet) is removed and re-established. What should I do to prevent this from happening?

Be sure to refer to the Installation Quick Reference Guide for wall mounting or gang box mounting installation options. The intercom must be electrically grounded. This will prevent static electricity from interfering with the intercom operation or damaging the unit.

Installation


Typical Installation: Door Entry/Access Control

Typical Installation: SIP RGB Strobe or Auxiliary RGB Strobe

Auxiliary RGB Strobe Connections

SIP RGB Strobe Connections

Connections

Remote Switch Connection

Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.

Connecting to inductive type loads (Door Strike Intermediate Relay Module)
We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).

Connecting to inductive type loads (Networked Dual Door Strike Relay)
We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).

Wall Mounting

Flush Mounting

Downloads

Serial Number begins with 0490xxxxx

Documentation
Description Date
PDF Datasheet DATE:3/9/17
PDF Quick Start Guide DATE:9/12/14
PDF Quick-Reference Placemat DATE:10/29/15
PDF Operations Guide (firmware version 6.3.4) DATE:10/30/15
PDF Operations Guide (firmware version 1.0.2) DATE:6/29/11
Firmware, Drivers & Utilities
ZIP Firmware 6.3.4 , autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/21/13
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

Serial Number begins with 0491xxxxx

Documentation
Description Date
PDF Datasheet DATE:3/9/17
PDF Quick Start Guide DATE:3/10/17
PDF Quick-Reference Placemat DATE:5/7/18
PDF Quick-Reference Placemat DATE:11/11/16
PDF Operations Guide (firmware version 11.7.6) DATE:3/9/17
PDF Operations Guide (firmware version 11.3.1) DATE:11/11/16
PDF Operations Guide (firmware version 11.3.0) DATE:4/9/15
PDF Operations Guide (firmware version 11.1.0) DATE:1/14/15
PDF Operations Guide (firmware version 10.2.0) DATE:9/9/14
PDF Operations Guide (firmware version 10.0.1) DATE:3/11/14
Firmware, Drivers & Utilities
ZIP Firmware 11.8.0, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:6/19/17
ZIP Firmware 11.7.6, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:3/6/17
ZIP Firmware 11.3.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/23/15
ZIP Firmware 11.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/19/15
ZIP Firmware 11.1.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/27/15
ZIP Firmware 11.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/9/15
ZIP Firmware 10.3.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:6/25/14
ZIP Firmware 10.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:5/2/14
ZIP Firmware 10.2.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:4/15/14
ZIP Firmware 10.0.4, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:12/20/13
ZIP Firmware 10.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:11/20/13
ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.