011049 SIP Call Button

Part Number: 011049

MSRP: $432.00

Each CyberData device comes with a Two-Year Warranty. Extended Warranty extends your warranty for an additional two years. Already have a CyberData device and want to add a Two-Year Warranty? Please click the link below to register your device first:

http://support.cyberdata.net/register.php

CyberData’s Try & Buy program allows you to order QTY (1) of any SIP device and try it for 30 days to determine if it will meet your needs. When “Try and Buy" is selected, we charge on shipment and we will apply a credit IF the product is returned through our RMA process within 30 days, in good condition in its original packaging.

Once returned and upon inspection, CyberData will apply the credit to your credit card, less any shipping and handling charges that CyberData incurs. No returns are accepted after 30 days under our Try & Buy program.

Need help configuring your devices?

The SIP Call Button is a reliable solution for a one-touch programmable call to an IP phone or page announcement.  It can be mounted under a desk, on a wall, or in a discrete location.  If an event takes place, the user depresses the button.  The Call Button automatically makes a call to a pre-set phone or extension number.  When the called number answers, the Call Button plays and repeats a stored audio file.  This stored audio file is uploaded by the administrator to meet the needs of the installed location.

In a Singlewire InformaCast environment, the SIP call button registers to the Cisco Call Manager as a third party SIP endpoint. When the Call Button is depressed it makes a call to the Cisco Call Manager and the Singlewire InformaCast software detects that call and initiates an event.

CyberData has maintained one of the most comprehensive lists of IP PBX servers certified to work with CyberData VoIP Products.

  • TLS 1.2, Enhanced security for IP endpoints in a local or cloud based environment
  • Supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Network web management and firmware download
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • User downloadable message up to 80 seconds
  • Single button call to pre-set number
  • Continuous repeat of message
  • Call progress light
  •  

    Use Areas Include:

  • Classrooms
  • Banks or financial institutions
  • Court Rooms
  • Front lobby reception areas
  • Grocery Store/Retail
  • Assembly Lines
  • Ethernet I/F 10/100 Mbps
    Protocol SIP RFC 3261 Compatible
    Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included)
    On-Board Relay 1A @ 30 VDC
    Payload Types G.711 a-law, G.711μ-law, G.722, and G.729
    Network Security TLS/SSL 1.2
    Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
    Humidity: 5-95%, non-condensing
    Storage Temperature -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F)
    Storage Altitude Up to 15,000 ft. (4573 m)
    Dimensions* Length: 4.53 inches [115 mm]
    Width: 1.58 inches [40.2 mm]
    Height: 4.53 inches [115 mm]
    Weight
    Boxed Weight
    1.0 lbs. (0.45 kg)
    2.0 lbs. (0.90 kg)
    Compliance CE; EMC Directive, Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
    Warranty 2 years limited
    Part Number 011049

    *Dimensions are measured from the perspective of the product being upright with the front of the product facing you.

    What is multicast?

    IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.

    Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.

    CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.

    How do I upgrade my firmware?

    Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

    What IP phones do you recommend for setting up a Peer to Peer with this device?
    I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

    Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

    I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

    There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It?s important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400

    When I press the call button, a static discharge to the button causes the intercom to lock up and lose connectivity and then reboot. When the intercom reboots, it never establishes a link until PoE (power over ethernet) is removed and re-established. What should I do to prevent this from happening?

    Be sure to refer to the Installation Quick Reference Guide for wall mounting or gang box mounting installation options. The intercom must be electrically grounded. This will prevent static electricity from interfering with the intercom operation or damaging the unit.


    Typical Installation: Door Entry/Access Control

    Typical Installation: SIP RGB Strobe or Auxiliary RGB Strobe

    Auxiliary RGB Strobe Connections

    Connections

    Remote Switch Connection

    Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
    This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.

    Connecting to inductive type loads (Door Strike Intermediate Relay Module)
    We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).

    Connecting to inductive type loads (Networked Dual Door Strike Relay)
    We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).

    Wall Mounting

    Flush Mounting

    Serial Number begins with 0490xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE:1/23/19
    PDF Quick Start Guide DATE:9/12/14
    PDF Quick-Reference Placemat DATE:10/29/15
    PDF Operations Guide (firmware version 6.3.4) DATE:10/30/15
    PDF Operations Guide (firmware version 1.0.2) DATE:6/29/11
    Firmware, Drivers & Utilities
    ZIP Firmware 6.3.4 , autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/21/13
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

    Serial Number begins with 0491xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE:1/23/19
    PDF Quick Start Guide DATE:3/10/17
    PDF Quick-Reference Placemat DATE:5/7/18
    PDF Quick-Reference Placemat DATE:11/11/16
    PDF Operations Guide (firmware version 11.7.6) DATE:3/9/17
    PDF Operations Guide (firmware version 11.3.1) DATE:11/11/16
    PDF Operations Guide (firmware version 11.3.0) DATE:4/9/15
    PDF Operations Guide (firmware version 11.1.0) DATE:1/14/15
    PDF Operations Guide (firmware version 10.2.0) DATE:9/9/14
    PDF Operations Guide (firmware version 10.0.1) DATE:3/11/14
    PDF CE Declaration of Conformity DATE:2/23/17
    Firmware, Drivers & Utilities
    ZIP Firmware 11.8.0, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:6/19/17
    ZIP Firmware 11.7.6, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:3/6/17
    ZIP Firmware 11.3.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/23/15
    ZIP Firmware 11.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/19/15
    ZIP Firmware 11.1.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/27/15
    ZIP Firmware 11.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/9/15
    ZIP Firmware 10.3.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:6/25/14
    ZIP Firmware 10.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:5/2/14
    ZIP Firmware 10.2.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:4/15/14
    ZIP Firmware 10.0.4, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:12/20/13
    ZIP Firmware 10.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:11/20/13
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

    Serial Number begins with 0492xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE:1/23/19
    PDF Quick Start Guide DATE:3/19/18
    PDF Quick-Reference Placemat DATE:10/23/18
    PDF Operations Guide (firmware version 20.2.0) DATE:4/23/19
    PDF Operations Guide (firmware version 20.0.0) DATE:10/23/18
    PDF CE Declaration of Conformity DATE:2/23/17
    Firmware, Drivers & Utilities
    ZIP Firmware 20.2.0. For more information, see the release notes. DATE:4/23/19
    ZIP Firmware 20.0.0. For more information, see the release notes. DATE:10/23/18
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

    Description

    The SIP Call Button is a reliable solution for a one-touch programmable call to an IP phone or page announcement.  It can be mounted under a desk, on a wall, or in a discrete location.  If an event takes place, the user depresses the button.  The Call Button automatically makes a call to a pre-set phone or extension number.  When the called number answers, the Call Button plays and repeats a stored audio file.  This stored audio file is uploaded by the administrator to meet the needs of the installed location.

    In a Singlewire InformaCast environment, the SIP call button registers to the Cisco Call Manager as a third party SIP endpoint. When the Call Button is depressed it makes a call to the Cisco Call Manager and the Singlewire InformaCast software detects that call and initiates an event.

    CyberData has maintained one of the most comprehensive lists of IP PBX servers certified to work with CyberData VoIP Products.

    Features

  • TLS 1.2, Enhanced security for IP endpoints in a local or cloud based environment
  • Supports SRST (Survivable Remote Site Telephony) in a Cisco environment
  • Streamlined case design
  • Network web management and firmware download
  • Dry relay contact for auxiliary control
  • Door closure and tamper alert signal
  • User downloadable message up to 80 seconds
  • Single button call to pre-set number
  • Continuous repeat of message
  • Call progress light
  •  

    Use Areas Include:

  • Classrooms
  • Banks or financial institutions
  • Court Rooms
  • Front lobby reception areas
  • Grocery Store/Retail
  • Assembly Lines
  • Specs

    Ethernet I/F 10/100 Mbps
    Protocol SIP RFC 3261 Compatible
    Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included)
    On-Board Relay 1A @ 30 VDC
    Payload Types G.711 a-law, G.711μ-law, G.722, and G.729
    Network Security TLS/SSL 1.2
    Operating Range Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F)
    Humidity: 5-95%, non-condensing
    Storage Temperature -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F)
    Storage Altitude Up to 15,000 ft. (4573 m)
    Dimensions* Length: 4.53 inches [115 mm]
    Width: 1.58 inches [40.2 mm]
    Height: 4.53 inches [115 mm]
    Weight
    Boxed Weight
    1.0 lbs. (0.45 kg)
    2.0 lbs. (0.90 kg)
    Compliance CE; EMC Directive, Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
    Warranty 2 years limited
    Part Number 011049

    *Dimensions are measured from the perspective of the product being upright with the front of the product facing you.

    FAQs

    What is multicast?

    IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.

    Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.

    CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.

    How do I upgrade my firmware?

    Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. V3 Firmware is not backwards compatible. Please contact VoIP Technical Support for assistance before attempting a firmware upgrade on a Pre-V3 device. To load the firmware from your PC, see your Operations Guide.

    What IP phones do you recommend for setting up a Peer to Peer with this device?
    I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server.

    Please adjust the switch power selection to Power inline static, as opposed to Power inline dynamic. This will allow the device to continuously receive 15.4W of power.

    I have a Cisco Catalyst series switch. How do I set the unit so that it can use PoE (under 15.4w) instead of an external power source?

    There are known PoE limitations with third party devices on the Cisco Catalyst series switches. This includes the 2500, 3500, and 6500 series switches. It?s important to keep in mind that CyberData devices are considered third party devices and require switch port setting adjustments. Be sure to turn power policing off if it has been enabled on your switch. Power policing is disabled by default. Also, configure your port for no shutdown. Use the following command to configure inline power: power inline static max 15400

    When I press the call button, a static discharge to the button causes the intercom to lock up and lose connectivity and then reboot. When the intercom reboots, it never establishes a link until PoE (power over ethernet) is removed and re-established. What should I do to prevent this from happening?

    Be sure to refer to the Installation Quick Reference Guide for wall mounting or gang box mounting installation options. The intercom must be electrically grounded. This will prevent static electricity from interfering with the intercom operation or damaging the unit.

    Installation


    Typical Installation: Door Entry/Access Control

    Typical Installation: SIP RGB Strobe or Auxiliary RGB Strobe

    Auxiliary RGB Strobe Connections

    Connections

    Remote Switch Connection

    Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
    This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.

    Connecting to inductive type loads (Door Strike Intermediate Relay Module)
    We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).

    Connecting to inductive type loads (Networked Dual Door Strike Relay)
    We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).

    Wall Mounting

    Flush Mounting

    Downloads

    Serial Number begins with 0490xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE:1/23/19
    PDF Quick Start Guide DATE:9/12/14
    PDF Quick-Reference Placemat DATE:10/29/15
    PDF Operations Guide (firmware version 6.3.4) DATE:10/30/15
    PDF Operations Guide (firmware version 1.0.2) DATE:6/29/11
    Firmware, Drivers & Utilities
    ZIP Firmware 6.3.4 , autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/21/13
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

    Serial Number begins with 0491xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE:1/23/19
    PDF Quick Start Guide DATE:3/10/17
    PDF Quick-Reference Placemat DATE:5/7/18
    PDF Quick-Reference Placemat DATE:11/11/16
    PDF Operations Guide (firmware version 11.7.6) DATE:3/9/17
    PDF Operations Guide (firmware version 11.3.1) DATE:11/11/16
    PDF Operations Guide (firmware version 11.3.0) DATE:4/9/15
    PDF Operations Guide (firmware version 11.1.0) DATE:1/14/15
    PDF Operations Guide (firmware version 10.2.0) DATE:9/9/14
    PDF Operations Guide (firmware version 10.0.1) DATE:3/11/14
    PDF CE Declaration of Conformity DATE:2/23/17
    Firmware, Drivers & Utilities
    ZIP Firmware 11.8.0, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:6/19/17
    ZIP Firmware 11.7.6, autoprovisioning template, and release notes. Because this release features many enhancements, it is advisable to restore factory defaults after completing the upgrade. Therefore, please back up your configuration before upgrading this firmware. DATE:3/6/17
    ZIP Firmware 11.3.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/23/15
    ZIP Firmware 11.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:2/19/15
    ZIP Firmware 11.1.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/27/15
    ZIP Firmware 11.1.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:1/9/15
    ZIP Firmware 10.3.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:6/25/14
    ZIP Firmware 10.3.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:5/2/14
    ZIP Firmware 10.2.0, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:4/15/14
    ZIP Firmware 10.0.4, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:12/20/13
    ZIP Firmware 10.0.1, autoprovisioning template, and release notes. Please note that a firmware upgrade could change your configuration. Therefore, please be sure to back up your configuration before upgrading your firmware. DATE:11/20/13
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.

    Serial Number begins with 0492xxxxx

    Documentation
    Description Date
    PDF Datasheet DATE:1/23/19
    PDF Quick Start Guide DATE:3/19/18
    PDF Quick-Reference Placemat DATE:10/23/18
    PDF Operations Guide (firmware version 20.2.0) DATE:4/23/19
    PDF Operations Guide (firmware version 20.0.0) DATE:10/23/18
    PDF CE Declaration of Conformity DATE:2/23/17
    Firmware, Drivers & Utilities
    ZIP Firmware 20.2.0. For more information, see the release notes. DATE:4/23/19
    ZIP Firmware 20.0.0. For more information, see the release notes. DATE:10/23/18
    ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files.
    ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network.