Downloads

Firmware & Drivers

Please read the Paging Gateway Upgrade Compatibility Guide before installing any firmware.

Firmware 2.00
Firmware 3.00

Datasheet

Quick Reference

Operation Guide (Firmware 2.00)
Operation Guide (Firmware 3.00)

Connecting to Compatible IP-PBX Servers

Discovery Utility Program

SolarWinds TFTP Server

1. How do I update my firmware?
2. For additional support or answers to questions not covered on this page, who should I contact?
3. What does this product do?
4. So how does this product support 99 zones?
5. So your product is not a Zone Controller capable of creating and managing the paging zones for speakers in a building?
6. Our zone controller only has 9 zones and one digit DTMF tones for paging zones so how do I use your two-digit DTMF tone Paging Gateway?
7. Which IP-PBX servers does your Paging Gateway interoperate with?
8. I am wanting to purchase a Viking paging amplifier to work with your Paging Gateway product and wanted to know which model would you recommend?
9. What external paging systems have you integrated the paging gateway into?
10. Are you able to traverse the NAT with your IP paging products?
11. I was able to register your device with our SIP server, but when I tried to enter a two-digit DTMF tone there was no audio.
12. What is the pinout for the RJ11 connector used on the Gateway?

1. How do I update my firmware?

Check to see if your current firmware is the latest version before attempting to update. Download the latest version firmware which includes the Update Firmware Utility.

To upload the speaker firmware from your PC, see Section 2.4 of the VoIP Paging Gateway Operation Guide.

2. For additional support or answers to questions not covered on this page, who should I contact?

Contact support@cyberdata.net.

Our Paging Gateway is a SIP endpoint that converts analog audio to digital and passes it to an FXS input like a Bogen Zone Controller.

Thee 99 zones supported are with a Bogen-type Zone Controller, in that our product is able to recognize the two-digit DTMF tone the user enters after it receives a cal and passes this tonal information to the Zone Controller so that the specific paging zone associated with the call can receive the audio.

Correct. Our Paging Gateway is not a Zone Controller. We do have a version of our Paging Gateway that has four audio-out connectors that can be used to configure zone combinations based on 4 lines out. We also have a Paging Server product for use with our VoIP speakers that can configure zones in software rather than zones based on fixed wiring associated with non-networked analog speakers.

Most single digit DTMF zone controllers ignore the second digit, so be sure the first digit entered is the zone you desire to be paged.

Our Paging Gateway interoperates with the IP-PBX servers in the following link.

Viking model # CPA-7B would work well because it has an FXS input.

 

9. What external paging systems have you integrated the paging gateway into?

We successfully integrated the VoIP Paging Gateway into the following paging systems: Bogen PCM 2000 and Viking model # CPA-7B.

 

10. Are you able to traverse the NAT with your IP paging products?

Our IP paging products are programmed to traverse the NAT using Session Border Controllers (SBCs) of the VoIP hosting company or service provider. The SBCs act as an outbound proxy and manage the SIP traffic between the SIP server and the SIP endpoint behind the NAT. For more information on SBCs, go here.

 

11. I was able to register your device with our SIP server, but when I tried to enter a two-digit DTMF tone there was no audio.

Make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).

 

12. What is the pinout for the RJ11 connector used on the Gateway?