CyberData - VoIP Paging Zone Controller 4-Port Audio Out

1. How do I update my firmware?
2. What amplifiers has the Zone Controller been tested with for inter interoperability?
3. After a period of time, my device stops working or is unreachable.
4. On an Asterisk-based VoIP SIP PBX system, the CyberData SIP Device status is "Busy" or "Unreachable".
5. If I wanted to power the device by using the auxiliary power connector, what type of power supply do I need?
6. For additional support or answers to questions not covered on this page, who should I contact?
7. I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch.

1. How do I update my firmware?

Check to see if your current firmware is the latest version before attempting to update. Download the latest version firmware which includes the Update Firmware Utility.
To upload the speaker firmware from your PC, see Section 2.4 of the VoIP Zone Controller Operation Guide.

2. What amplifiers has the Zone Controller been tested with for interoperability?

The Zone Controller has been tested with the TOA 900 series power amplifier for interoperability.

3. After a period of time, my device stops working or is unreachable.

This is a common problem when the re-registration time value is not set correctly.
On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server.

4. On an Asterisk-based VoIP SIP PBX system, the CyberData SIP Device status is "Busy" or "Unreachable". I have set up
both the CyberData VoIP SIP device and the PBX extension information for the device. I can see the device on the network,
am able to PING it, and can bring up the device web page with a browser. However, when I try to call it from a phone extension,
I see the word "Busy" or "Unreachable" in the Asterisk log.

In the PBX setup page for the extension of the CyberData device, find the Qualify= value and
change it to NO. If the Qualify= value requires a numeric value, then change it to 0.

Note that on some Asterisk systems (such as Intuitive Voice) this value is called the Heartbeat= value.
Set the Heartbeat= value to NO, and then save the settings.

Also, on the product's SIP Setup page, make sure that the Register Expiration (minutes) setting is set to less
than 6 minutes (3 minutes is good) because it needs to be a value less than the Asterisk default value of 6 minutes.
Save the settings after changing the Register Expiration (minutes) setting.

5. If I wanted to power the device by using the auxiliary power connector, what type of power supply do I need?

The power connection requires a +48v 380mA (min) power brick.
The connector is 2.5mm with a positive center.
Cisco's CP-PWR-CUBE-3 power brick is approved.

6. For additional support or answers to questions not covered on this page, who should I contact?

Contact CyberData VoIP Technical Support.

7. I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch.

The cables or switch ports that you are connecting to are set in switch or hub mode instead of endpoint stations. The MDIX setting needs to be changed to MDI since our VoIP products are end stations.
From the Cisco SLM 224P User Guide:
Change to MDI:
MDI / MDIX Displays the Media Dependent Interface (MDI) / Media
Dependent Interface with Crossover (MDIX) status on the port. Hubs and
switches are deliberately wired the opposite of the way end stations are
wired, so that when a hub or switch is connected to an end station, a
straight through Ethernet cable can be used, and the pairs are matched up
properly. When two hubs or switches are connected to each other, or two
end stations are connected to each other, a crossover cable is used to
ensure that the correct pairs are connected. The possible field values are:
- MDIX Use for hubs and switches.
- MDI Use for end stations.