Check to see if your current firmware is the latest version before attempting to update. Download the latest version firmware which includes the Update Firmware Utility.

To upload the speaker firmware from your PC, see Section 2.4 of the VoIP Paging Gateway Operation Guide.

Contact CyberData VoIP Technical Support.

Our Paging Gateway is a SIP endpoint that converts analog audio to digital and passes it to an FXS input like a Bogen Zone Controller.

Thee 99 zones supported are with a Bogen-type Zone Controller, in that our product is able to recognize the two-digit DTMF tone the user enters after it receives a cal and passes this tonal information to the Zone Controller so that the specific paging zone associated with the call can receive the audio.

Correct. Our Paging Gateway is not a Zone Controller. We do have a version of our Paging Gateway that has four audio-out connectors that can be used to configure zone combinations based on 4 lines out. We also have a Paging Server product for use with our VoIP speakers that can configure zones in software rather than zones based on fixed wiring associated with non-networked analog speakers.

Most single digit DTMF zone controllers ignore the second digit, so be sure the first digit entered is the zone you desire to be paged.

Our Paging Gateway interoperates with the IP-PBX servers in the following link.

Viking model # CPA-7B would work well because it has an FXS input.

We successfully integrated the VoIP Paging Gateway into the following paging systems: Bogen PCM 2000 and Viking model # CPA-7B.

Our IP paging products are programmed to traverse the NAT using Session Border Controllers (SBCs) of the VoIP hosting company or service provider. The SBCs act as an outbound proxy and manage the SIP traffic between the SIP server and the SIP endpoint behind the NAT. For more information on SBCs, go here.

Make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).

Complete the following steps:

1. Connect the Gateway's modular jack to the J3 connector on the Valcom unit. (Note: SW-1 should be off. Power cycle the Valcom after configuration.)
2. Set the Gateway ringout to No.
3. Test by using the Audio Test function on the webpage.
4. Setup the SIP settings as per the IP-PBX type.

TEL INT SEL dip switches to 1-5 OFF, 6 ON, 7 OFF.
This configuration can be found on page 6, PBX Station Access/CO line in the Bogen manual.

This is a common problem when the re-registration time value is not set correctly.

On our device, you need to make sure that the re-registration time value (in minutes) is less than that is set on the IP-PBX server.

In the PBX setup page for the extension of the CyberData device, find the Qualify= value and
change it to NO. If the Qualify= value requires a numeric value, then change it to 0.

Note that on some Asterisk systems (such as Intuitive Voice) this value is called the Heartbeat= value.
Set the Heartbeat= value to NO, and then save the settings.

Also, on the product's SIP Setup page, make sure that the Register Expiration (minutes) setting is set to less
than 6 minutes (3 minutes is good) because it needs to be a value less than the Asterisk default value of 6 minutes.
Save the settings after changing the Register Expiration (minutes) setting.

There is a 3CX version 7.1 registration / timing bug. To correct this problem, complete the following steps:

1. Log into the 3CX PBX system, and select SETTINGS -> ADVANCED -> CUSTOM PARAMETERS.

2. Scroll down to select the NONCEEXPIRATION parameter.

3. Change the NONCEEXPIRATION value from 1 to 2 and save the changes.

Note: There are pictures of the 3CX PBX pages and parameters at the end of the document at this link.

The power connection requires a +48v 380mA (min) power brick.

The connector is 2.5mm with a positive center.

Cisco's CP-PWR-CUBE-3 power brick is approved.